ISPA Team Administrator

HIOW Healthcare; Winchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the UK is looking for a patient-focused individual for an administration role within the Integrated Single Point of Access team. This position requires providing excellent communication with both patients and nurses while ensuring quality care. Experience in an administration role is desirable but not essential as training will be provided. Candidates should be flexible, adaptable, and capable of prioritizing tasks effectively. Join us in delivering vital patient support to the community.

Qualifications

• Experience in an administration role or knowledge of community health and social care is desirable.
• Strong communication skills for interacting with patients and nurses.
• Ability to prioritize tasks effectively.

Responsibilities

• Provide excellent telephone manner to Patients and Nurses.
• Ensure quality care is delivered to every patient.
• Support the Integrated Single Point of Access within the Administration department.
• Collaborate effectively as part of a team.

Skills

Communication skills

Teamwork

Adaptability

Prioritisation

Job description

Overview

Are you someone who thrives on helping and supporting people... If so we have the job for you! An exciting job opportunity has arisen in our Administration department for the Integrated Single Point of Access (ISPA). We work in conjunction with community nurses and occupational therapists who deliver patient care to Winchester, Andover, Alton and Basingstoke districts. Known as the Mid & North Hampshire patch.

We are searching for someone who is patient focused, striving to give every patient who they interact with in the service to the right care. Providing excellent telephone manner to both Patients and Nurses and the ability to address and answer email referrals professionally.

This is the perfect post for anyone who has previous experience within an administration role or knowledge of community health and social care. However, it is not essential as full training is provided. We are looking for someone who is a great team player but can also work independently, with great communication skills and the ability to be flexible, adapt and prioritise to ensure quality care is fully focused on.

Responsibilities

• Provide excellent telephone manner to Patients and Nurses and address and answer email referrals professionally.
• Be patient focused and strive to give every patient in the service the right care.
• Support the Integrated Single Point of Access (ISPA) within the Administration department, working in conjunction with community nurses and occupational therapists to deliver patient care to Winchester, Andover, Alton and Basingstoke districts (Mid & North Hampshire patch).
• Collaborate effectively as part of a team and also work independently with flexibility, adaptability and prioritisation to ensure quality care.

Qualifications

• Experience in an administration role or knowledge of community health and social care is desirable but not essential, as full training is provided.
• Strong communication skills and the ability to be flexible, adaptable and capable of prioritising tasks to ensure quality care.