Insurance Operations Team Leader — Hybrid & Growth

Hiscox SA; York and North Yorkshire; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in the UK is looking for a Team Leader to manage a team of Insurance Experts at their customer experience center in York. The role focuses on delivering outstanding sales and service while coaching and developing team members. Candidates should possess strong leadership, communication, and organizational skills, with a passion for customer service. The position encourages flexible working, allowing up to three days in the office each week.

Benefits

Great employee benefits

Flexible working arrangements

Qualifications

• Track record of coaching and developing people.
• Authentic desire to deliver service excellence.
• Strong organization and prioritization skills.

Responsibilities

• Manage workflow and resources across communication channels.
• Drive and exceed performance targets.
• Deliver meaningful coaching and feedback.

Skills

Coaching & developing people

Customer obsessed mindset

Strong organization skills

Outstanding communication

Leadership skills

Job description

A leading insurance company in the UK is looking for a Team Leader to manage a team of Insurance Experts at their customer experience center in York. The role focuses on delivering outstanding sales and service while coaching and developing team members. Candidates should possess strong leadership, communication, and organizational skills, with a passion for customer service. The position encourages flexible working, allowing up to three days in the office each week.