Insurance Account Handler

The Ardonagh Group; Leeds; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A large independent insurance broker in Leeds is seeking an experienced Insurance Account Handler to manage a designated portfolio of clients. This role involves building strong relationships and delivering excellent customer service in the insurance sector. Candidates should possess experience in the insurance industry, effective communication skills, and a proactive attitude. The position offers a competitive salary, flexible working options, and numerous benefits, including 26 days holiday and professional development opportunities.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications support

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Qualifications

• Experience in the insurance industry is mandatory.
• Positive attitude and drive for excellent client experience.
• Willingness to learn and pursue qualifications like CII or ACII.
• Confidence in both verbal and written communication.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Manage a designated portfolio of clients.
• Build strong relationships and support clients' insurance needs.
• Provide excellent customer service.

Skills

Insurance industry experience

Proactive attitude

Communication skills

Collaboration

Integrity

Job description

Overview

Join Our Friendly Team in Leeds as an Insurance Account Handler. Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity to become part of the UK’s largest independent insurance broker, right here in Leeds. As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (weekends off), a competitive salary based on your experience, and a generous bonus structure. You’ll benefit from flexible and hybrid working options.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get In Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step?

Apply today and one of our team members will be in touch.

#AIB IND01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.