Insights Manager

Nationwide Building Society; Swindon; Hybrid; GBP 54,000 - 63,000; Full time

Job summary

A leading financial mutual in the UK is seeking an Insights & Reporting Manager to shape customer strategy through comprehensive insights. This role involves analyzing societal trends and translating them into actionable narratives for senior leadership. Ideal candidates should have experience developing consumer insights within financial services, be adept at presenting to various audiences, and excel in cross-functional collaboration. The position offers a hybrid working model, enabling flexibility while maintaining team coherence.

Benefits

Private medical insurance

Competitive pension scheme

Annual performance-related bonus

Career development training

Additional benefits through salary sacrifice

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Experience in developing consumer insight narratives for senior audiences.
• Ability to present clear and compelling insights to diverse audiences.
• Knowledge of macro-economic drivers and external financial services market.
• Experience in ambiguous situations and working under tight deadlines.
• Ability to collaborate with multiple teams for holistic insights.
• Confidence in working with data to inform decision-making.

Responsibilities

• Develop and coordinate insights to guide customer strategy.
• Track and analyze societal and market trends affecting customer needs.
• Synthesize insights into compelling narratives for senior leadership.

Skills

Consumer Insight Development

Presentation Skills

Understanding of Financial Services Market

Analytical Skills

Cross-Functional Collaboration

Commercial Acumen

Job description

Location Swindon / Wiltshire Other Locations London / Greater London
Northampton / Northamptonshire Salary From £54,000 per annum Contract Temporary ( Full Time - 12 months ) Reference 1454 Closing Date 31 December 2025

This is an exciting opportunity to work within the Group Customer & Communications community. Working in the Customer Strategy team you’ll be responsible for the direction, development and coordination of insights to help inform and shape our customer strategy.

Our ambition within Customer Strategy is to ensure Nationwide is an organisation rooted in outstanding customer insight oriented around a compelling customer strategy delivering fairer and more rewarding propositions and driving deeper, more actionable awareness on customer performance. At the heart of this role are our customers, who are at the forefront of every decision we make.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12 month fixed term contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach tohybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

By working across the Customer Strategy team, you’ll be responsible for ensuring joined up, prioritised and compelling understanding of our customers across the wider organisation (including senior leadership and the Executive Board) to drive optimal strategic decision making.

You’ll be focusing on understanding the backdrop to our customers’ lives, tracking and analysing societal and market trends and considering how these impact customers’ financial needs and behaviours.You’ll be comfortable using, and briefing, research and detailed analytics data, which will be supplied by our experts in these fields and translating this into actionable insights.

Furthermore, you will curate insights that will be consumed at both Exco and Board level, synthesising multiple inputs from across Nationwide into concise and compelling narratives. These insights will be utilised to drive strategy and enable the business to make decisions with up-to-date and objective knowledge.

Please note, this is not a technical research or analytics role.

About you

You’ll be an experienced Customer Insights professional, with a broad range of experience, from a financial services background. You’ll bring:

• Experience in developing consumer insight narratives for senior and wider internal audiences with proven ability to ensure the packs are clear, concise and compelling
• Knowledge in developing narratives and presenting to a variety of audiences, including exec level
• A broad understanding of consumers and macro-economic drivers of consumer sentiment and behaviour and an understanding of the external financial services market including core and emerging competitors
• Experience in working with ambiguity, multi-tasking and working to tight timescales
• An ability to work across the organisation to ensure insights are holistic: cross-functions (e.g. product teams, Finance/Treasury, Risk, Marketing) and members of the broader internal team (coordinating with, for example, research and analytics teams)
• Confidence in working with numbers and data with good commercial acumen, including knowledge of how financial services’ P&Ls operate

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

From January 2026, all Nationwide colleagues will benefit from private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Please note that should you be successful in securing this role the job title on our internal systems will be Insights & Reporting Manager.

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