Information Technology Field Engineer

Plvstra; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT support company in Edinburgh is seeking a part-time Level 2 IT Support Technician to join their team. The role offers flexible hours with a structured schedule of 36 hours per month, providing essential support in enterprise IT environments. Candidates should have a minimum of 2 years of experience and a strong service mindset. Proficiency in Windows OS and Microsoft 365 is required, along with excellent problem-solving skills. Interested applicants should send their CV to [e-mail].

Benefits

Competitive compensation

Exposure to enterprise-grade technologies

Qualifications

• Minimum 2 years of experience in Level 2 IT support or similar roles.
• Solid technical knowledge of Windows OS and Microsoft 365.
• Experience supporting Financial Services clients is preferred.

Responsibilities

• Provide second-level on-site technical support to internal users.
• Troubleshoot hardware and software issues across Windows environments.
• Document incidents, requests, and actions accurately within the ticketing system.

Skills

Strong problem-solving skills

Customer-oriented mindset

Spanish language skills

Tools

ServiceNow

Active Directory

Microsoft 365

Cloud-based backup solutions

Job description

We are currently seeking a Level 2 IT Support Technician to provide on-site technical support to one of our key clients in Edinburgh. This part-time, on-site role is ideal for professionals with a strong service mindset and solid experience supporting modern, enterprise IT environments within regulated industries.

⚠️ Important: This position is open only to candidates based in Edinburgh or individuals who already hold a valid UK work permit. Visa sponsorship is not offered.

Provide second-level on-site technical support to internal users.

Troubleshoot hardware and software issues across Windows environments and Microsoft Office / Microsoft 365.

Support and administer tools such as ServiceNow, Active Directory, and cloud-based backup solutions.

Act as a client-facing IT resource, maintaining clear and professional communication with end users and IT stakeholders.

Document incidents, requests, and actions accurately within the ticketing system.

Minimum 2 years of experience in Level 2 IT support or similar roles (MSP experience is a strong plus).

Solid technical knowledge of Windows OS, Microsoft 365, Active Directory, and enterprise IT environments.

Strong problem-solving skills and customer-oriented mindset.

Experience supporting Financial Services clients is preferred.

Spanish language skills are a plus.

🌟 What We Offer:

Structured schedule: 36 hours per month, with consistent weekly visits.

Exposure to enterprise-grade technologies and professional IT operations.

Competitive compensation for a flexible part-time position.

📩 Interested? Please send your CV to [e-mail].

Be part of a professional team delivering high-quality IT support in a demanding and dynamic enterprise environment.