Information Technology Engineer

tewise IT Ltd; Carlisle; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT support company in the United Kingdom offers a position for IT support specialists in Carlisle. This role requires providing IT support and services for small and medium-sized businesses both remotely and on-site. Candidates should have a minimum of 2 years' experience in a 2nd-line IT support role, excellent troubleshooting skills, and proficiency in Microsoft Operating Systems. Strong communication skills are essential for interacting with clients.

Qualifications

• Minimum of 2 years experience in a 2nd-line IT support role or similar.
• Proficient in Microsoft Operating System installation and support.
• Good understanding of network infrastructure management.

Responsibilities

• Provide IT support and associated services to small and medium-sized businesses.
• Troubleshoot and resolve a wide range of IT related issues.
• Work both remotely and onsite.

Skills

Windows 10+ support

Troubleshooting

Active Directory

Microsoft 365 administration

Network management

Tools

Hyper‑V

Microsoft Operating Systems

Job description

Provide IT support and associated services to small and medium-sized businesses, both remotely and onsite. The role can be based out of either our Gateshead or Carlisle offices.

Must be a confident individual, capable of working alone and as part of a team and should be able to troubleshoot and resolve a wide range of IT related issues.

Minimum of 2 years experience in a 2nd-line IT support role (or similar)

Proficient in Microsoft Operating System installation and support (Windows 10+, Windows Server 2016+)

Experience with Hyper‑V virtualisation

Good knowledge of Active Directory and Group Policy Management

Good understanding of Microsoft 365 administration and configuration

Competent in Windows, iOS, and Android deployment and management

Strong troubleshooting skills

Working knowledge of network infrastructure management, including routing, switching, VLANs, VPNs, DNS, DHCP

Desired Skills

• Understanding of the NCSC Cyber Essentials scheme
• Knowledge of Microsoft 365 Cloud Services
• Familiarity of IP cloud telephony services

Non‑Technical Skills

• Excellent communication, customer service, and interpersonal skills, with the ability to interact with customers and stakeholders at all levels
• Problem-solving mindset
• Organised, focused, and accurate
• Well‑presented with strong written and verbal English skills