Information Officer Apprenticeship

New College; Marlborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

An apprenticeship provider is seeking an enthusiastic individual to work with the local council in Marlborough, assisting with information services to both residents and visitors. The role involves maintaining communication, supporting community events, and gaining practical experience in business administration. The apprentice will learn on the job and participate in training programs while developing vital skills for a future career. Applicants should have a GCSE in Maths and be eager to learn and grow within a supportive environment.

Qualifications

• GCSE in Maths (grade 4) required.
• Customer service skills and experience are essential.
• Ability to use multiple IT software packages.

Responsibilities

• Provide information to residents and visitors face-to-face and by phone.
• Maintain tourist and resident information resources.
• Support administrative tasks for Council activities.

Skills

Customer care skills

Analytical skills

Logical

Initiative

Non‑judgemental

Reliable and trustworthy

Willingness to learn

Awareness of civic propriety

Education

GCSE in Maths (grade 4)

Tools

MS Office

Job description

Closes in 20 days (Friday 30 January 2026 at 11:59pm)

Assisting with the Council’s information services to residents and visitors. Maintains a key focus on developing the visitor and resident experience around Marlborough; looking for opportunities to develop this experience. Focusing on accessibility, inclusivity, communications, and marketing, or added value attractions or activities.

Hours: 30 hours to include 5hrs study time, some evening and weekend working; time in lieu will be taken by arrangement. 30 hours a week.

Start date: Monday 2 March 2026

Duration: 1 year 6 months.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you’ll do at work

To assist with (in any order as required):

• Face‑to‑face provision of information to residents and visitors at enquiry point, and by telephone.
• Maintaining a stock of tourist and resident information leaflets.
• Providing information for residents in online and print formats, e.g. produce a newsletter.
• Maintaining the tourist information point in George Lane car park.
• Explore social media and App opportunities to improve information provision for residents and visitors.
• Updating Explore Wiltshire Marlborough App.
• Creating content – e.g., writing news articles for the Council’s website, press releases, social media, or in print to support events, projects, or consultations.
• Adding to the Council’s stock of photographs of the town.
• Telephone and front‑office enquiries, signposting callers to other service providers where relevant.
• Council communications and marketing via council media and the website.
• Providing support and assistance to the administrative team for a range of core Council activities, services, meetings, and events as required.
• Undertaking other tasks relevant to the needs of the business.

The overall workload will be coordinated and prioritised in liaison with the line manager who will be the Corporate Services Officer (and supported by the Town Clerk), with a weekly, monthly, or quarterly work schedule planned and agreed.

The post holder (apprentice) will need to undertake a project to meet their training requirements e.g. devising a ‘property management schedule’.

Where you’ll work

5 HIGH STREET
MARLBOROUGH
SN8 1AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Business Administration Level 3 at New College Swindon.

Requirements

GCSE in:

• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Logical
• Initiative
• Non‑judgemental
• Reliable and trustworthy
• Willingness to learn
• Awareness of civic propriety

About this employer

Marlborough Town Council is the local governing body for the historic market town of Marlborough in Wiltshire, responsible for representing the community and managing a range of local services. It oversees facilities such as community buildings, allotments, street lighting, and the Grade II–listed Town Hall, which also serves as its meeting place. The council works alongside Wiltshire Council on planning matters, supports local events and initiatives, and raises funds through a portion of council tax to maintain and improve the town. Its elected councillors, including a mayor, meet regularly to make decisions that support the wellbeing and development of Marlborough.

Possible employment in a similar role in the local government sector, or related role. There will be no guaranteed job offer at the end of the apprenticeship.

The contact for this apprenticeship is:

The reference code for this apprenticeship is VAC2000006716.

Apply now

Closes in 20 days (Friday 30 January 2026 at 11:59pm)