Information Communications Technician Apprenticeship

Exeter College; Exeter; On-site; GBP 15,000 - 20,000; Full time

Job summary

A local educational institution in Exeter is offering an Information Communications Technician Apprenticeship to support students interested in IT infrastructure. This role provides practical experience in delivering technical support and troubleshooting across various IT systems, including networking and software installation. Ideal candidates will possess GCSEs in English and Maths and have a passion for problem-solving. This apprenticeship offers a unique path for progression into advanced IT roles or further education.

Benefits

Access to College facilities

Gym access

Qualifications

• Providing technical support and advice to customers (internal, external, or both).
• Fault diagnostics and problem solving.
• Hardware and software testing.
• Working with data storage and backup systems.
• Monitoring IT security and actioning security issues as appropriate.

Responsibilities

• Learn how to use tools to problem solve, troubleshoot, and resolve IT issues.
• Install and configure computer systems, diagnose hardware and/or software faults.
• Support the roll out of upgrades or new systems or applications.

Education

GCSE grade 4 in English

GCSE grade 4 in Maths

Job description

Information Communications Technician Apprenticeship

This Apprenticeship is for those who are delivering efficient operation and control of IT infrastructure comprising physical or virtual hardware, software, network services and data storage.

An Information Communications Technician (ICT) provides support to internal and external customers, helping them to be productive when using IT in the workplace. The role of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment.

Topics include:

• Coding and Logic – including scripting, PowerShell, and batch files creation
• Business Processes – including IT Helpdesk, legislation, communication and customer service
• Mobile and Operating Systems – including understanding the OS environment, security, encryption, software and disaster recovery
• Cloud Services – including cloud fundamentals and theory
• Networking and Architecture – including physical virtual network setup and configuration, network administration using Active Directory, network security

Apprentices will need to be working towards and achieve the following job role requirements before their End Point Assessment (EPA):

• Providing technical support and advice to customers (internal, external, or both)
• Fault diagnostics and problem solving
• Hardware and software testing
• Working with data storage and backup systems
• Monitoring IT security and actioning security issues as appropriate
• Interpret technical specifications relevant to the ICT task
• Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation and expectations
• Document or establish ICT tasks as appropriate to ensure a clear audit trail and progression of issues
• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
• Address IT issues by prioritising in response to customer service level agreements
• Support the roll out of upgrades or new systems or applications

You will:

• Learn how to use tools to problem solve, troubleshoot, and resolve IT issues as well as monitor and maintain systems and/or platforms to maximise productivity and user experience
• Find out how to install and configure computer systems, diagnose hardware and/or software faults and solve technical and application problems, either remotely or in person
• Learn about the role of an ICT, which involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions
• Be taught a range of topics, including how to set up IT Systems for new users; customer support, maintenance processes; basic elements and architecture of computer systems; recording, analysing and communicating data; cabling and connectivity and effectively operating a range of mobile devices

This Apprenticeship is ideal if you are interested in hardware, software, network systems, and enjoy problem solving.

Next steps

From the Level 3 ICT Apprenticeship, you can progress to a Level 4 Apprenticeship in Network Engineering or Cyber Security, depending on your interests. You could also consider an HNC/D in Computing.

Entry Requirements

Every employer is different and therefore the entry requirements can vary. As a guide, you ideally need GCSE grade 4 in English and Maths.

If you are 19 or over, functional skills are not required unless requested by the apprentice’s employer.

However, we will work with you and provide additional support to help you achieve their requirements, either prior to your Apprenticeship or during the delivery of your programme.

Facilities

You will study in Victoria House on Queen Street, Exeter. Apprentices have access to all facilities across College. These include the College Learning Resource Centres and the College Gym.

Contact

If you have questions or would like to speak to someone, our team of Customer Service Advisers can help answer your questions or direct your enquiry to the correct team.
Speak to us today on 01392 400500 or send us a message using our contact form: www.exe-coll.ac.uk/contact.

Testimonials

The Apprenticeship has gone beyond my expectations. I was worried I would be given mediocre tasks, but I have actually been given a lot of responsibility in my role, where I am planning my own days.”

Callum

St Peter’s C of E Aided School, Level 3 IT Apprentice

“It’s a fantastic opportunity to have an Apprentice – if you are considering it then I would absolutely go for it.”

Russ

IT Manager at St Peter’s C of E Aided School

“The best thing about an Apprenticeship is taking the theory you are learning in the classroom and being able to apply it immediately to a real‑world problem. When you can see that what you are learning has an impact on (for example) the time a task was taking, or the accuracy of what you are...”