Income Management Specialist – Hybrid Rent Support

Housing Diversity Network; Tewkesbury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A community-focused housing organisation is seeking an Income Management Officer to join their team in Tewkesbury. The successful candidate will be responsible for managing customer accounts, providing tailored advice, and supporting individuals in financial distress. A proven background in income recovery or tenancy sustainment within social housing is essential, along with strong communication skills and a full driving licence to conduct home visits. This role offers flexibility with a mix of office and home working.

Qualifications

• Proven experience in income recovery or tenancy sustainment within social housing.
• Knowledge of welfare benefits, housing legislation, and court procedures.
• Full driving licence is essential for home visits.

Responsibilities

• Manage a defined patch of customer accounts.
• Provide tailored advice on benefits, budgeting, and income maximisation.
• Prepare and present cases in court.

Skills

Income recovery

Tenancy sustainment

Communication

Customer focus

Budgeting advice

Tools

Microsoft tools

Housing systems

Job description

A community-focused housing organisation is seeking an Income Management Officer to join their team in Tewkesbury. The successful candidate will be responsible for managing customer accounts, providing tailored advice, and supporting individuals in financial distress. A proven background in income recovery or tenancy sustainment within social housing is essential, along with strong communication skills and a full driving licence to conduct home visits. This role offers flexibility with a mix of office and home working.