In-Service Support Technician

Ultra Na; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent defense technology firm in Loudwater is seeking an In-Service Support Technician to join their team. You will provide crucial engineering support, assist with maintenance, and ensure equipment functionality. Ideal candidates possess a HNC or higher in Engineering and the ability to work on-site at least 3 days a week. Flexible working arrangements and a nurturing environment for engineers are provided.

Benefits

Optional 9-day fortnight

Flexible working hours

Annual bonus

25 days holiday

Discounts at over 200 online stores

Qualifications

• A HNC or higher in Engineering, or related discipline.
• Experience in Defence engineering or as an engineering technician.
• Ability to be on-site at least 3 days a week.

Responsibilities

• Assist in delivering In-Service support obligations.
• Act as a lab manager to ensure equipment cleanliness.
• Investigate and rectify defects with equipment.

Skills

Hands-on technical ability

Defect investigation

Interpersonal skills

Education

HNC or higher in Engineering

Job description

In‑Service Support Technician – Ultra Electronics Group

Join to apply for the In-Service Support Technician role at Ultra Electronics Group.

Overview

Unleash the Power of Multi‑Mission Excellence: Safeguarding the Seas for the World’s Navies. Step into a world where cutting‑edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi‑mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our ‘five‑eyes’ Defence customers with an unbeatable warfighting edge. From surface vessels to sub‑surface operations and unmanned platforms, we are revolutionising the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game‑changing technologies, including state‑of‑the‑art sonar, radar, expendables, signature management, and naval power systems.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!

Flexible Working

At Ultra Maritime, we understand that your personal life is just as important as your professional one. That is why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on‑site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it’s part‑time, compressed hours, or a unique arrangement that suits your lifestyle. Loudwater, Greenford, and Weymouth exclusively offer a 9‑day fortnight working pattern, offering extended weekends every other week, granting you more time to pursue your passions. We also provide flexible start and finish times, as well as Time off in Lieu (TOIL) for up to 1 day per calendar month which ties in with our Values of Integrity, Transparency and Alignment.

Job Description

Our In‑Service Support team is responsible for providing back‑office engineering support to our end users of our products enabling them to achieve mission success, 24/7/365, anywhere in the world. You will be joining a team of highly trained engineers whose decades of experience spans the breadth of the Defence sector and all phases of the product life cycle. The team supports a customer base that is distributed across the globe, from the UK to the USA, Australia, Canada, India, Denmark, Norway, and many other countries.

This is an opportunity for an engineering technician to grow their career within a progressive, dynamic environment with exposure to ground‑breaking technologies and systems, including Electro‑Optic and Data Distributions systems. Assisting support elements of different programmes, work with project team to ensure that our products are supported. We will challenge and support you in equal measure to nurture you as an engineer. We will give you the chance to utilise and build your skills across defence support, customer relations, technical investigations, diagnostics, repair, tests, and trials on cutting‑edge equipment.

Responsibilities

• Assisting the delivery of our In‑Service support obligations, working closely with the project engineering team.
• Act as a lab manager ensuring equipment laboratories cleanliness is kept to a high standard.
• Carrying regular maintenance on equipment to ensure it is always functional in line with contract obligations.
• Investigate and rectify any emerging defects with equipment.
• Carry out installation of new equipment and LRUs when required.
• Assisting with any survey and repairs of LRUs, where required, and testing within parent equipment.
• Carrying out integration testing of new equipment assisting the project’s design and software engineers.
• Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable.
• Control and dispatch of project equipment when required.
• Conduct routine maintenance of test equipment and repair where applicable.
• Support the field engineering team by collating test equipment and spares required for site visits.
• Managing and monitoring system performance, conducting root cause analysis of faults.
• Assisting with the implementation of programmes of inspection and preventative maintenance.
• Ensuring that customer equipment remains safe and suitable for continued service.
• Highlighting resource conflicts or constraints to engineering management.
• Instilling Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.

Skills, Qualifications and Experience

• A HNC or higher in Engineering, or related discipline. A suitable level of experience as an engineering technician would be considered if no formal qualifications are available. An electrically biased engineer is preferable.
• Experience in Defence engineering and/or as an engineering technician maintaining complex systems.
• The ability to be on site in Ultra Maritime’s Loudwater office at least 3 days a week to fulfil their role.
• Strong hands‑on technical ability and be able to demonstrate defect investigation and rectification skills.
• Multiple examples of times when you have worked under tight time constraints, in challenging contexts.
• A background working with maritime equipment would be a bonus.

Personal Attributes

• Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds.
• Possess excellent organisational skills.
• Take personal responsibility for the quality and timeliness of your work and technical decisions, as well as that of other engineers on the same project.
• Demonstrate excellent people skills, report writing and attention to detail.
• Cooperate well with others to achieve outstanding outcomes.
• Hold or be capable of achieving Security Clearance (SC) or higher with no caveats.

Benefits On Offer

• Optional 9‑day fortnight
• TOIL
• Flexible working hours
• 1 pm finish on a Friday
• Annual bonus
• Hybrid working for certain job roles.
• Casual dress
• 25 days holiday
• Christmas shut down.
• Option to buy or sell holiday.
• Option to purchase private health care, dental, critical illness etc via salary sacrifice.
• Reward hub - discounts at over 200 online stores
• 4 x annual salary life cover

Relocation Support

Attracting high‑level talent and people that can add value and expertise is vital to our success. We offer financial support to candidates that are considering relocating; this is considered on a case‑by‑case basis per role and subject to HMRC guidelines.

Nationality Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Diverse & Inclusive Employer

Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology
• Defense and Space Manufacturing

Recruitment

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