Import Administrator

Simarco; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Stoke-on-Trent is seeking a European Import Administrator to support and manage import activities. You will liaise with clients and partners across Europe, ensure compliance with customs regulations, and maintain effective communications with internal teams. Ideal candidates are organised, detail-oriented, and experienced in customer service or administration. The role offers a competitive salary, training, and a diverse work environment.

Benefits

Highly competitive salary

25 days annual leave plus 8 bank holidays

Company Pension Scheme

Discount platform including top high street retailers

Full training and support

Cycle to work

Regular engagement initiatives

Learning Management System for continuous learning

Mental health support forum

Recognition and rewards program

Qualifications

• Essential experience in customer service or administrative roles.
• Experience in managing European imports.
• Knowledge of customs regulations.

Responsibilities

• Arrange cargo collections and bookings.
• Liaise with European partners and agencies.
• Check and verify commercial invoices.
• Quote for European import shipments.
• Ensure effective communication between departments.

Skills

Customer service or administrative experience

European planning experience in import/export

Knowledge of import customs regulations

Logistics experience

Strong organisational skills

Good communication skills

Education

GCSE English and Maths at pass grade or equivalent

Job description

Job Title: European Import Administrator

Location: Stoke on Trent

Salary: Market Leading

Hours: Monday to Friday 37.5 hours per week

Simarco is an award‑winning international logistics provider, driven by a deep understanding of the fast‑paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

Due to continued growth we are currently seeking a European Import Administrator to join our European Operations team. This is a key administrative role providing essential support to ensure the smooth and efficient running of our European import activities.

This position is well suited to an organised and detail‑focused individual who thrives in a structured environment and enjoys working through daily operational tasks within a fast‑paced logistics setting. From managing daily tasks to coordinating with clients, overseas agents, hauliers and internal teams, you’ll be the go‑to person ensuring every import runs smoothly, on time and remains fully compliant.

Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success.

Simarco Culture and Values

Communication — Innovation — Accountability — Integrity

Key Skills And Qualifications To Succeed In This Role

• Experience working in a customer service or administrative role (essential)
• European planning experience within an import/export environment
• Knowledge of import customs regulations and procedures, including T1/T2 documentation
• Customer service experience within the freight forwarding industry (desirable)
• Logistics experience and confidence liaising with European partners
• Strong organisational skills with excellent attention to detail
• Good written and verbal communication skills
• GCSE English and Maths at pass grade (or equivalent)

Key Duties & Responsibilities

• Arrange cargo collections across Europe and take cargo bookings from customers
• Liaise with European partners and agencies, building strong service relationships
• Check and verify commercial invoices
• Liaise with customers, internal customs teams, warehouse teams and in‑house transport
• Quote for European import shipments and arrange domestic delivery notes for transport
• Ensure effective internal communication between Customs, Transport and Warehouse teams
• Accurately enter shipment details, charges and costs into the Transport Management System (TMS)
• Prepare unloading lists for the warehouse and ensure customer service objectives are achieved
• Maintain a full understanding of ISO and AEO systems
• Apply hazardous goods knowledge where required
• Resolve customer queries and complaints in a professional and timely manner
• Respond to customer communications via email and telephone

We Can Offer You

• Highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Discount platform including top high street retailers
• Full training and support
• Cycle to work & Tusker car scheme
• Regular engagement initiative including treat days
• Learning Management System for continuous learning
• Mental health forum in place to support well‑being
• Simarco Stars recognition & rewards

Apply today to join a company where your logistics knowledge and customer‑focused approach will make a real impact within European import operations.

Simarco International is committed to fostering a diverse, inclusive and respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability and Innovation, which influence how we work, collaborate and grow as a business.