Impact-Driven Customer Success & Programs Coordinator

Maersk Training; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A training organization in the United Kingdom is seeking an individual to manage funded learning programs and support career transitions. You will engage with clients, coordinate training delivery, and enhance relationships while embodying core values. The ideal candidate will handle inquiries, upsell solutions, and collaborate with global teams in a dynamic role. This position offers an opportunity to make a significant impact and grow in a fast-paced professional environment.

Qualifications

• Strong at engaging with people – builds trust quickly.
• Ability to manage a range of tasks from administrative duties to customer interactions.
• Proficient with MS Office applications and excellent written communication.
• Strong organization and administration skills.

Responsibilities

• Manage funded learning programs and support career transitions.
• Coordinate recruitment support for career transition learners.
• Support inside sales efforts handling inquiries and leads.
• Develop existing client relationships to strengthen partnerships.
• Ensure customer satisfaction by addressing inquiries and resolving issues.
• Liaise with internal teams for training service execution.
• Upsell and cross-sell training solutions.
• Engage with course participants and manage customer inquiries.
• Process invoices and documentation for finance department.

Skills

Engaging with people

Strong organization skills

MS Office proficiency

Written communication

Job description

A training organization in the United Kingdom is seeking an individual to manage funded learning programs and support career transitions. You will engage with clients, coordinate training delivery, and enhance relationships while embodying core values. The ideal candidate will handle inquiries, upsell solutions, and collaborate with global teams in a dynamic role. This position offers an opportunity to make a significant impact and grow in a fast-paced professional environment.