ICT Service Desk Analyst — Digital Support Specialist

Transformationunitgm; Norwich; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A regional healthcare provider in Norwich is looking for a full-time ICT Service Desk Analyst to join their team on a 7-month contract. This role entails being the main point of contact for all digital-related incidents and service requests. The ideal candidate will have relevant qualifications such as GCSEs, customer service experience, and technical certifications. Competitive salary and numerous benefits, including generous leave and training opportunities, are offered. You must be willing to work a minimum of 2 days a week from Hellesdon Hospital.

Benefits

Comprehensive training programs

Career progression opportunities

Starting annual leave of 27 days plus bank holidays

Qualifications

• Resolve computer or device issues professionally.
• Provide exceptional customer service.
• Experience in hardware support.

Responsibilities

• Act as the first point of contact for Digital Service's customers.
• Handle telephone calls and live chat inquiries.
• Manage service requests and contribute to service improvement.

Skills

Customer service

Hardware support

Problem-solving

Education

5 GCSEs including Maths and English

Comptia IT Fundamentals (ITF+)

SDI Service Desk Analyst or ITIL4 Foundation

Comptia A+

Educated to A Level standard

Tools

Service Desk Software

Job description

A regional healthcare provider in Norwich is looking for a full-time ICT Service Desk Analyst to join their team on a 7-month contract. This role entails being the main point of contact for all digital-related incidents and service requests. The ideal candidate will have relevant qualifications such as GCSEs, customer service experience, and technical certifications. Competitive salary and numerous benefits, including generous leave and training opportunities, are offered. You must be willing to work a minimum of 2 days a week from Hellesdon Hospital.