ICT Field Engineer - CMB2197e

Cumbria; United Kingdom; On-site; GBP 36,000 - 38,000; Full time

Job summary

A local government organization in the UK is seeking an experienced ICT Field Engineer to provide advanced support to ICT users. This role involves troubleshooting complex issues, managing office ICT infrastructure, and leading technological improvements. The ideal candidate will have a relevant qualification and strong skills in ICT support, communications, and problem-solving. This full-time position offers a competitive salary and the opportunity to work in a dynamic team environment.

Qualifications

• Experience in ICT support within a large organisation.
• Full UK driving licence required for travel between sites.

Responsibilities

• Deliver advanced 2nd line ICT support for incidents.
• Evaluate, install, configure, and support ICT products.
• Conduct site surveys and manage office moves.
• Act as the technical lead for specific technologies.
• Provide technical expertise for projects and service improvement.

Skills

Technical knowledge of ICT systems

Troubleshooting complex ICT issues

Excellent communication skills

Customer service skills

Problem-solving skills

Education

Relevant ICT qualification

Tools

Microsoft technologies

Diagnostic tools

Job description

Job details

Job reference REQ00000019324
Date posted 08/12/2025
Application closing date 26/12/2025
Location KENDAL
Salary £36,363 - £37,280
Contractual hours 37
Basis Full time
Job title ICT Field Engineer - CMB2197e

ICT Field Engineer

Help us keep Cumberland connected and supported.

We are seeking an experienced ICT Field Engineer to join our dynamic ICT team covering the Kendal area and based at South Lakeland House. This role is critical in providing technical support services for all ICT end-users across the Council, ensuring systems and services run smoothly and efficiently.

About The Role

• Deliver advanced 2nd line ICT support for incidents and requests across the Council and some external users.
• Evaluate, install, configure, and support a wide range of ICT products and equipment via remote tools or on-site visits.
• Conduct site surveys, manage office moves, and oversee commissioning/decommissioning of Council sites.
• Act as the technical lead for specific technologies, liaising with end-users, ICT teams, and third‑party suppliers.
• Provide technical expertise to deliver projects and service improvement initiatives within agreed milestones.
• Analyse and resolve hardware/software issues, interpreting diagnostics and liaising with suppliers for successful resolution.
• Deliver technical and user training when required and contribute to service improvement and business continuity planning.

About You

• Strong technical knowledge of ICT systems, hardware, and software.
• Experience in troubleshooting and resolving complex ICT issues.
• Ability to work independently and manage priorities effectively.
• Excellent communication and customer service skills.
• A proactive approach to problem‑solving and service improvement.

Essential Criteria

• Relevant ICT qualification or equivalent experience.
• Proven experience in ICT support within a large organisation.
• Knowledge of Microsoft technologies, networking principles, and diagnostic tools.
• Full UK driving licence (travel between sites required).

This role is available on a Permanent basis.

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We also value potential over perfection and can help you grow in the role and thrive in your career.

For more information about the role or to arrange an informal chat prior to your application, please contact Julia Trees by email at

Guaranteed Interviews

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and encourage applications from individuals of all backgrounds. We’re proud Disability Confident Leader and Age Friendly Employer to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing . While adjustments aren’t always guaranteed, we will always listen and try our best to accommodate your needs.

Application and Interview information

• Closing date: 26th December 2025
• Interview date: W/ C 12th Jan 2026 via Teams

Please read the supporting information (Post Specification).

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council