ICT Apprentice

Ferryfast Produce Ltd; Pershore; On-site; GBP 17,000; Full time

Job summary

A growing IT company in the United Kingdom is looking for an ICT Apprentice to provide technical support to customers. You will be the first point of contact for IT issues and will gain hands-on experience in a supportive environment. The ideal candidate should have basic knowledge of computers and strong communication skills. This apprenticeship offers an excellent salary and opportunities for professional development while working towards a recognized qualification.

Benefits

Support and mentoring from experienced IT professionals

Opportunity to gain a recognised qualification

Friendly and supportive working environment

Competitive apprentice salary

Valuable experience in a growing industry

Qualifications

• Motivated and enthusiastic individual with a strong interest in ICT.
• Reliable and keen to develop skills in a professional environment.

Responsibilities

• Provide technical support to customers through various communication channels.
• First point of contact for general IT issues.
• Handle queries on internal IT equipment.

Skills

Basic knowledge of computers

Problem-solving skills

Good communication skills

Education

GCSEs in Maths and English

Job description

Provide technical support to customers both internally and externally, through a range of communication channels, establishing and diagnosing ICT problems/faults using the required troubleshooting methodology and tools.

The Ideal Candidate:

We are looking for a motivated and enthusiastic individual with a strong interest in ICT and technology. The ideal candidate will be eager to learn, reliable, and keen to develop their skills in a professional working environment.

You will be:

• Passionate about IT, computers, and technology
• Willing to learn and take on new challenges
• Reliable, punctual, and well‑organised
• A good communicator with a positive attitude
• Able to work independently and as part of a team

Desirable skills and qualities:

• Basic knowledge of computers, software, or networks
• Problem‑solving skills and attention to detail
• GCSEs (or equivalent) in Maths and English (essential)

This is a great opportunity for someone starting their career in ICT and looking to gain hands‑on experience while working towards a recognised qualification.

Salary: £16,705.13 per annum (A pay review will be completed once successfully completing the apprenticeship)

Monday to Friday (08.00 until 17.00) with half an unpaid lunch break.

What We Offer:

The candidate would receive the following:

• Support and mentoring from experienced IT professionals
• Opportunity to gain a recognised qualification
• Friendly and supportive working environment
• Competitive apprentice salary
• Valuable experience in a growing industry

Duties:

As an ICT Apprentice you will be completing the following duties:

• First point of contact for general IT issues, including hardware and software.
• Handle queries and issues on all internal IT equipment, including telephones, clocking in system, fingerprint access systems.
• Ongoing training to develop additional skills to assist external customers.