ICQA Area Manager

Amazon.com, Inc.; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global e-commerce leader is seeking an ICQA Area Manager to oversee inventory control, quality assurance, and problem-solving operations in a fast-paced fulfillment center. This role requires leadership skills, the ability to analyze data, and a solid foundation in operations management. The successful candidate will lead teams, ensure compliance with safety standards, and drive process improvements to enhance customer satisfaction. Candidates should possess a degree in operations management or equivalent experience, and proficiency in data analysis and MS Office, especially Excel.

Benefits

Inclusive work environment

Opportunities for team development

Qualifications

• Proficient in local language and English, both spoken and written.
• Experience in data analysis and understanding data sets.
• Previous experience in leading teams.

Responsibilities

• Lead and supervise a team of associates for inventory control.
• Support safety programs and ensure compliance.
• Oversee inventory control and quality assurance operations.
• Conduct shift planning and direct work.

Skills

Data analysis

Team leadership

Problem solving

Multi-tasking

Education

Degree in operations management or equivalent

Tools

MS Office Suite (Excel)

Job description

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products,.PR packaging them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers while making sure our teams deliver on customer obsession.

Key job responsibilities

• Lead and supervise a team of hourly associates (including team leads and a data analyst) assigned to inventory control, quality assurance and problem‑solve operations within the fulfillment center.
• Support safety programs and compliance to ensure a safe work environment for all associates; work with Operations and other support teams to establish, influence and adhere to policies and procedures.
• Coordinate inventory control, quality assurance and problem‑solve operations in accordance with network strategies, ensuring compliance and consistency with SOX.
• Conduct shift planning and forecasting, alongside assigning and directing work; oversee projects to streamline processes, increase quality and optimize productivity.
• Ensure KPIs are reviewed on a daily, weekly or monthly basis and perform quality analysis on any behaviors or processes that could impact inventory integrity and customer experience.
• Gain expertise in key fulfillment center process paths and exception handling to drive continuous improvement alongside the operations management team.
• Support in interviewing, training fulfillment center managers and associates, developing talent and hiring the next generation of managers.

A day in the life

Pagertext>You'll work shiftsuddy one of our fulfillment centers, overseeing inventory control, quality assurance and problem‑solve operations. The day typically starts with a team huddle, where you review the previous shift’s performance, set daily goals and address any ongoing issues. Throughout the shift you conduct inventory discrepancy analysis, oversee the resolution of receiving issues and coach team members on accuracy improvement. You regularly analyze data, looking for trends and opportunities for process improvement and collaborate with other partners in FC operations or central teams that own catalogue, procurement, supply chain, process engineering, loss prevention and program management. You must make quick, informed decisions to keep operations running smoothly. You stay on the floor, observe processes, coach team members, and ensure safety standards are maintained in your area. You also dedicate time to developing your team, providing feedback and identifying training needs. By shift end, you prepare a handover for the next shift, summarizing key events, ongoing issues and priorities. You leave knowing you contributed to maintaining inventory accuracy, resolving inbound challenges and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

About the team

The EU ICQA mission is to prevent and remove customer‑facing defects with the goal of providing a world‑class service to our customers at the lowest possible cost. The vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect‑free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) and up to our sellers and customers. We lead with empathy to create a safer, more productive, higher‑performing, and more diverse work environment. We commit to empowering and supporting our team members to grow and achieve their aspirations.

Basic Qualifications

• A degree from an accredited university or equivalent experience in operations management.
• Relevant étrang experience in performing data analysis and understanding data sets and tools.
• Proficient in the local language and English, both spoken and written.
• Advanced MS Office suite user, especially Excel.
• Previous experience leading teams.

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• A resilient, focused problem solver and self‑starter, with the ability to multi‑task and prioritize in a complex and ambiguous environment.
• Strong commitment to employee development, as well as an exceptional level of dedication and motivation for team management.
• Proven ability to influence peers or stakeholders, with varying levels of seniority, within the Ops organization.
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.