Hybrid Technical Claims Handler – Growth & Benefits

Activate Group; Peterborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management company in Peterborough is searching for a Technical Claims Handler to join its hybrid team. This position involves managing vehicle claims from start to finish, making and receiving calls, and ensuring excellent customer service. Ideal candidates will have strong communication skills and the ability to handle a high volume of calls. Benefits include 33 days holiday, enhanced family leave, and personal health cash plan, promoting a supportive workplace.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced maternity/paternity/adoption/shared parental pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise for everybody!

Responsibilities

• Making outbound and receiving inbound calls to customers and clients.
• Manage vehicle claims end-to-end from repair instruction to completion.
• Using bespoke software and databases to maintain claim information.
• Manage own workload ensuring claims are progressing effectively.
• Provide updates to managers and customers as required.
• Ensure all SLA's are met and exceeded.

Skills

Ability to handle a high volume of calls daily

Excellent written and verbal communication skills

Able to manage own time and workload

Experience of working in a target driven and fast paced environment

Experience within the insurance and claims industry

Job description

A leading claims management company in Peterborough is searching for a Technical Claims Handler to join its hybrid team. This position involves managing vehicle claims from start to finish, making and receiving calls, and ensuring excellent customer service. Ideal candidates will have strong communication skills and the ability to handle a high volume of calls. Benefits include 33 days holiday, enhanced family leave, and personal health cash plan, promoting a supportive workplace.