Hybrid Surrey: Business Support & Referrals Coordinator

HCRG Care Group; Guildford; On-site; GBP 80,000 - 100,000; Part time

Job summary

A healthcare service provider in Guildford seeks a Business Support Administrator to enhance the customer experience for patients and professionals. The role involves managing referrals, providing administrative support, and ensuring confidentiality. Ideal candidates should have a good education, administrative experience, and excellent customer service skills. Starting salary is £23,875 with part-time options available. Additional benefits include access to discounts and professional development opportunities.

Benefits

Free tea, coffee, and milk

Access to discounts via My Reward Hub

Access to wages as you earn

Wellbeing support services

Career coaching and counseling

Continuous professional development opportunities

Qualifications

• Administrative experience in a busy, customer-facing environment.
• Ability to maintain confidentiality and handle sensitive information.
• Effective in prioritizing and managing workload in a busy environment.

Responsibilities

• Screen and triage referrals into the Single Point of Access.
• Provide signposting to services and handle call-backs to referrers.
• Support safeguarding processes and documentation.

Skills

Customer service skills

Computer literacy

Organizational skills

Interpersonal communication

Education

Good general education, at least GCSE level including Maths and English

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

A healthcare service provider in Guildford seeks a Business Support Administrator to enhance the customer experience for patients and professionals. The role involves managing referrals, providing administrative support, and ensuring confidentiality. Ideal candidates should have a good education, administrative experience, and excellent customer service skills. Starting salary is £23,875 with part-time options available. Additional benefits include access to discounts and professional development opportunities.