Hybrid Support Engineer — SQL, Reporting & SaaS

Myairops; Farnborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading SaaS provider for aviation in Farnborough is seeking a Support Engineer for a fixed-term contract. This role involves managing support requests, providing technical assistance to customers, and executing SQL reports. The ideal candidate will have strong troubleshooting skills and the ability to communicate effectively with both technical and non-technical users. A hybrid work model is offered, with benefits including a pension scheme and life assurance.

Benefits

Group Pension Scheme – up to 5% contributions matched

Life Assurance

Income Protection

Travel Insurance

Discounts at popular retailers

Qualifications

• Experience managing and resolving support requests for external B2B customers.
• Excellent written and oral communication skills.
• Ability to interpret complex information for different audiences.

Responsibilities

• Handle customer faults and requests through various support channels.
• Provide technical support to end users and manage issue escalations.
• Create and execute reports using SQL to analyse technical issues.

Skills

Technical troubleshooting

SQL scripting

Effective communication

Time management

Proactive issue management

Tools

IT Service Management tools (e.g., ZenDesk, ServiceNow)

Job description

A leading SaaS provider for aviation in Farnborough is seeking a Support Engineer for a fixed-term contract. This role involves managing support requests, providing technical assistance to customers, and executing SQL reports. The ideal candidate will have strong troubleshooting skills and the ability to communicate effectively with both technical and non-technical users. A hybrid work model is offered, with benefits including a pension scheme and life assurance.