Hybrid Strategy & Transformation Manager – 12-Month Secondment

Lloyds Bank plc; Basildon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK bank is seeking a Strategy and Transformation Manager for a 12-month secondment. The role focuses on enhancing customer experiences and operational improvements in the Merchant Services sector. Key responsibilities include supporting process enhancements, coordinating change activities, and implementing new workflows. The ideal candidate will have strong analytical and communication skills, promoting continuous improvement to meet customer needs. This position offers a competitive salary and a hybrid working arrangement.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

28 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience working on and supporting embedding CI projects at pace.
• Promotes value of customer outcomes and anticipates needs.
• Ability to interpret a range of data and produce insightful analysis.
• Evaluates options and uses experience to identify suitable solutions.
• Experience in automating MI outputs and embedding new tools.
• Practical knowledge of the products offered and clients served.
• Ability to prioritise effectively across various tasks.
• Experience in producing clear reports and visualisations.
• Understands the importance of connecting effectively with others.
• A desire to drive own development in a competitive environment.
• Self-starter who makes progress quickly and efficiently.

Responsibilities

• Support operational improvement initiatives within Merchant Services.
• Assist in coordinating change activities for improved service quality.
• Help implement new processes and workflows to enhance experiences.
• Contribute to technology-led improvements to simplify tasks.
• Work collaboratively to ensure effective change delivery.
• Use continuous improvement techniques to identify better ways of working.
• Monitor and report on key performance indicators.

Skills

Continuous Improvement Delivery

Customer Centricity

Analytical Skills

Problem Solving

Creativity & Innovative Thinking

Product & Client Knowledge

Organisational Skills

Communication

Collaboration

Proactivity & Curiosity

Action Oriented

Job description

A leading UK bank is seeking a Strategy and Transformation Manager for a 12-month secondment. The role focuses on enhancing customer experiences and operational improvements in the Merchant Services sector. Key responsibilities include supporting process enhancements, coordinating change activities, and implementing new workflows. The ideal candidate will have strong analytical and communication skills, promoting continuous improvement to meet customer needs. This position offers a competitive salary and a hybrid working arrangement.