Hybrid Software Engineer: Customer Support & Go-Live

Icertis Inc.; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading software development company in Greater London is seeking a motivated Software Engineer in Customer Support for a hybrid role. You will provide technical assistance, troubleshoot issues, and ensure smooth operations for a UK government customer. The ideal candidate will have strong skills in the Microsoft stack (C#, ASP.NET, SQL) and be eligible for SC clearance. This is a full-time entry-level position with opportunities for meaningful customer engagement.

Qualifications

• Experience in application development, support, or sustaining engineering.
• Strong troubleshooting skills on the Microsoft stack.
• Eligibility for SC clearance and possession of a British passport.

Responsibilities

• Understand the product in depth and how it’s used by the customer.
• Provide technical support during go-live phases.
• Troubleshoot complex issues and provide code-level workarounds.
• Create and maintain knowledge base articles.

Skills

C#

ASP.NET

MVC

SQL

Stored Procedures

JavaScript

Azure

Customer support tools

Excellent communication skills

Job description

A leading software development company in Greater London is seeking a motivated Software Engineer in Customer Support for a hybrid role. You will provide technical assistance, troubleshoot issues, and ensure smooth operations for a UK government customer. The ideal candidate will have strong skills in the Microsoft stack (C#, ASP.NET, SQL) and be eligible for SC clearance. This is a full-time entry-level position with opportunities for meaningful customer engagement.