Hybrid Motor Claims Operations Manager

AXA Group; Ipswich; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance provider seeks a Motor Operations Manager in Ipswich. You will drive operational excellence in the Motor Claims team, providing data insights for proactive claims management. Responsibilities include managing KPIs and vendor relationships, while championing continuous improvement initiatives within the team. This hybrid role requires strong portfolio analytical skills and a solid understanding of motor insurance. Join us to help reshape the future of claims operations.

Benefits

Flexible working arrangements

Enhanced family-friendly leave benefits

Diversity and inclusion initiatives

Qualifications

• Proven ability in portfolio analysis using data visualization tools.
• Strong operational improvement background and process optimization skills.
• Capable of managing internal and external relationships effectively.

Responsibilities

• Produce and analyze daily stats for operational excellence.
• Manage KPIs and metrics reporting, supporting remediation plans.
• Oversee strategic relationships with vendors and partners.

Skills

Portfolio Analytical skills

Operational expertise

Insurance regulation understanding

Motor insurance knowledge

Change management

Critical and strategic thinking

Excellent communication

Organizational skills

Continuous improvement

Technical skills

Analytical skills

Leadership

Data analysis

Project management

Tools

Power BI

Python

Job description

A leading insurance provider seeks a Motor Operations Manager in Ipswich. You will drive operational excellence in the Motor Claims team, providing data insights for proactive claims management. Responsibilities include managing KPIs and vendor relationships, while championing continuous improvement initiatives within the team. This hybrid role requires strong portfolio analytical skills and a solid understanding of motor insurance. Join us to help reshape the future of claims operations.