Hybrid London: Complaints & Conduct Risk Team Lead

Tokio Marine HCC; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance company in the UK is seeking a Complaints Team Manager to oversee the complaints handling team and ensure the resolution of customer grievances efficiently. The ideal candidate will have strong knowledge of UK complaints handling, excellent people management skills, and the ability to manage complex issues promptly. This role involves setting objectives for team members and ensuring compliance with regulatory standards, making it essential for candidates to exhibit high-level problem-solving and analytical skills. This position supports a hybrid work model.

Qualifications

• Strong knowledge of UK complaints handling and international requirements.
• Proven ability to manage a team and set objectives effectively.
• Exceptional problem-solving skills and analytical abilities.

Responsibilities

• Oversee the complaints handling team and ensure compliance.
• Set and deliver realistic goals for team members.
• Investigate complex complaints and provide timely resolutions.

Skills

Knowledge of UK complaints handling

People management skills

Problem solving

Analytical skills

Interpersonal skills

Written and verbal communication

Job description

A leading insurance company in the UK is seeking a Complaints Team Manager to oversee the complaints handling team and ensure the resolution of customer grievances efficiently. The ideal candidate will have strong knowledge of UK complaints handling, excellent people management skills, and the ability to manage complex issues promptly. This role involves setting objectives for team members and ensuring compliance with regulatory standards, making it essential for candidates to exhibit high-level problem-solving and analytical skills. This position supports a hybrid work model.