Hybrid Liaison Officer — Investigation & Complaints

Radix Solutions; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare regulatory body in the UK seeks a Liaison Officer for their Fitness to Practice team. This role involves providing excellent customer service in handling complaints, analyzing casework, and facilitating meetings. This is a hybrid position with flexible working options. The ideal candidate should possess strong communication, analytical skills, and experience in customer-focused roles. Join a supportive organization that values diversity and offers excellent benefits, including generous leave and pension contributions.

Benefits

30 days holiday with the option to buy and sell more

Generous employer pension contribution of 15%

Access to learning and development opportunities

Flexible working patterns

Attractive annual salary review

Discounts at high street and online stores

Discounted gym membership

Private medical insurance

Employee assistance programme

Cycle to work scheme

Bike lockers and shower facilities

Qualifications

• Experience in handling complaints and concerns in a customer-focused role.
• Ability to organize and facilitate effective meetings.
• Strong analytical skills to understand and assess casework.

Responsibilities

• Respond to customer complaints and concerns, both in writing and via phone.
• Organize and conduct meetings with complainants.
• Analyze information related to casework and complaints.

Skills

Customer service

Communication

Analytical skills

Meeting facilitation

Job description

A leading healthcare regulatory body in the UK seeks a Liaison Officer for their Fitness to Practice team. This role involves providing excellent customer service in handling complaints, analyzing casework, and facilitating meetings. This is a hybrid position with flexible working options. The ideal candidate should possess strong communication, analytical skills, and experience in customer-focused roles. Join a supportive organization that values diversity and offers excellent benefits, including generous leave and pension contributions.