Hybrid IT Service Technician — Client Support & Training

JTec IT Ltd; Newtownabbey; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A trusted IT solutions provider is seeking a full-time IT Service Technician in Newtownabbey. The role involves diagnosing and troubleshooting technical issues, providing user support, and maintaining IT systems and hardware. Candidates must have a strong IT background, excellent customer service skills, and relevant certifications. This hybrid position offers the flexibility to work from home occasionally, making it ideal for those seeking a balanced work environment.

Qualifications

• Proven experience in Troubleshooting and Technical Support.
• Strong background in Information Technology and systems maintenance.
• Excellent Customer Service skills and problem-solving approach.

Responsibilities

• Diagnose and troubleshoot technical issues and provide customer support.
• Maintain IT systems and hardware, ensuring optimal function.
• Train end-users and support software/hardware implementation.

Skills

Troubleshooting

Technical Support

Customer Service

End-user Training

Time Management

Education

Relevant certifications (CompTIA, Microsoft)

Job description

A trusted IT solutions provider is seeking a full-time IT Service Technician in Newtownabbey. The role involves diagnosing and troubleshooting technical issues, providing user support, and maintaining IT systems and hardware. Candidates must have a strong IT background, excellent customer service skills, and relevant certifications. This hybrid position offers the flexibility to work from home occasionally, making it ideal for those seeking a balanced work environment.