Hybrid IT Service Desk Analyst – Growth, Benefits & Bonus

Hyundai Capital UK Ltd; Reigate; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Service Desk Analyst to deliver IT support and manage incidents. This role requires a proactive individual with experience in IT support, excellent communication skills, and a strong customer focus. The position offers hybrid working, a competitive salary, and a comprehensive benefits package, including a generous pension scheme and annual bonus eligibility.

Benefits

Annual bonus up to 15%

27 days holiday plus bank holidays

Flexible holiday options

Company pension with generous employer contributions

Private medical insurance after one year

Voluntary benefits allowance annually

Qualifications

• Experience in IT support/service desk operations, especially in hybrid or regulated environments.
• Knowledge of ITSM platforms, networking fundamentals, and security tools.
• Support for cloud migrations or digital transformation.

Responsibilities

• Deliver first and second line IT support.
• Manage IT incidents and improve IT processes.
• Assist with compliance audits and user education.

Skills

Analytical Thinking

Planning and Organising

Teamwork

Proactive Nature

Communication

Customer Focus

Tools

Microsoft 365 administration

Windows 10/11

iOS

Android

endpoint management tools (Intune)

scripting and automation (PowerShell, Power Automate)

Job description

A leading financial services provider in the UK is seeking a Service Desk Analyst to deliver IT support and manage incidents. This role requires a proactive individual with experience in IT support, excellent communication skills, and a strong customer focus. The position offers hybrid working, a competitive salary, and a comprehensive benefits package, including a generous pension scheme and annual bonus eligibility.