Hybrid IT Field Engineer — Projects & Escalations

TAFFin.Tech; SHREWSBURY; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading Managed Service Provider in the United Kingdom is looking for an experienced IT Field Engineer to join their Projects & Escalation Team. This hybrid role involves taking ownership of advanced technical issues, supporting critical IT projects, and collaborating with senior engineers. Candidates should have a minimum of 5 years of IT support experience and relevant industry certifications. The position also requires effective communication with clients and travel for on-site visits, with tools provided for mobility.

Benefits

Company vehicle or mileage reimbursement

Flexible work environment

Qualifications

• Minimum 5+ years of IT support experience required.
• Strong experience in complex issue resolution in IT environments.
• Experience with infrastructure maintenance and troubleshooting.

Responsibilities

• Serve as primary point of escalation for Level 1 technicians.
• Perform root-cause analysis and implement long-term solutions.
• Support and execute IT projects, including migrations and upgrades.

Skills

Communication

Teamwork

Problem-solving

Technical documentation

Education

Relevant IT certifications (CompTIA, Microsoft, Cisco)

Tools

RMM tools

Job description

A leading Managed Service Provider in the United Kingdom is looking for an experienced IT Field Engineer to join their Projects & Escalation Team. This hybrid role involves taking ownership of advanced technical issues, supporting critical IT projects, and collaborating with senior engineers. Candidates should have a minimum of 5 years of IT support experience and relevant industry certifications. The position also requires effective communication with clients and travel for on-site visits, with tools provided for mobility.