Hybrid ICT Support Technician (1st/2nd Line)

Urenco Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support company is looking for an ICT Support Technician based in Tamworth. This role involves providing remote and onsite IT support, maintaining systems, and participating in projects. The ideal candidate will have strong Windows support skills, experience with helpdesk systems like Zoho, and a basic understanding of Microsoft 365. Additional benefits include 20 days holiday, flexible working options, and company pension.

Benefits

20 days holiday + bank holidays

Flexible working options

Company pension

Onsite parking

Discounts with Blue Light Card and Company Shop

Qualifications

• Strong Windows support skills for both remote and on-site.
• Experience with helpdesk systems like Zoho or ServiceNow.
• Basic Microsoft 365 and Azure admin tasks.
• Good documentation habits are essential.
• Basic networking knowledge is required.
• Take initiative on projects and support business applications.

Responsibilities

• Support staff with IT issues — hardware and software.
• Handle 1st and 2nd line queries, escalate if needed.
• Set up users with devices and access.
• Maintain records of assets and procedures.
• Conduct system checks, updates, and audits.
• Support internal applications and participate in projects.
• Travel for installations and troubleshooting.

Skills

Windows support skills

Helpdesk systems experience

Microsoft 365 and Azure admin

Documentation habits

Basic networking knowledge

Project support initiative

Tools

Zoho

ServiceNow

Zendesk

Job description

A technology support company is looking for an ICT Support Technician based in Tamworth. This role involves providing remote and onsite IT support, maintaining systems, and participating in projects. The ideal candidate will have strong Windows support skills, experience with helpdesk systems like Zoho, and a basic understanding of Microsoft 365. Additional benefits include 20 days holiday, flexible working options, and company pension.