Hybrid eCommerce Team Lead – Automotive Growth

Calex Uk; Coventry; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading training solutions company is seeking a motivated Team Leader to join their eCommerce department in Coventry. This role involves driving performance and customer service excellence by leading a team of Brand Specialists. Strong leadership and communication skills are essential. The ideal candidate will have recent retail experience and a passion for delivering exceptional customer experiences. The position offers a salary of around £38,000 with additional benefits, including bonuses and flexible working options.

Benefits

Discretionary bonus up to £9,000

26 Days Annual Leave

Private GP and Healthcare Services

Discounted Gym Memberships

On Demand Wellbeing Service

Life Assurance

Pension

Optional private Healthcare cover

Qualifications

• Recent retailer experience is desirable.
• Proven experience in a leadership or supervisory role.
• Passionate about delivering exceptional customer experiences.

Responsibilities

• Lead, coach and support a team to consistently meet and exceed KPIs.
• Conduct regular 1:1s and coaching sessions to develop team capability.
• Monitor lead quality to ensure they are conversion-ready.

Skills

Interpersonal skills

Problem-solving

Leadership

Communication

Organizational skills

Job description

A leading training solutions company is seeking a motivated Team Leader to join their eCommerce department in Coventry. This role involves driving performance and customer service excellence by leading a team of Brand Specialists. Strong leadership and communication skills are essential. The ideal candidate will have recent retail experience and a passion for delivering exceptional customer experiences. The position offers a salary of around £38,000 with additional benefits, including bonuses and flexible working options.