Hybrid Cybersecurity Tech Support Specialist

Barracuda Networks, Inc.; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading cybersecurity company is currently seeking motivated computer and networking technicians to provide quality support for its products. The entry-level position involves troubleshooting customer issues through various communication channels. Candidates should have knowledge in network/IT security, Linux Command Shell, and Windows Server. This role offers opportunities for skill development and internal mobility, contributing to a dynamic team environment.

Benefits

Opportunities for cross training

Internal mobility options

Equity options

Qualifications

• Good knowledge of network/IT security and data protection is an advantage.
• Experience in Linux Command Shell is beneficial.
• Understanding of Microsoft Windows Server, VMware, and Hyper-V.

Responsibilities

• Provide superior customer support on products.
• Interface with customers to solve their issues.
• Document and follow through with product bugs.

Skills

Network / IT security knowledge

Linux Command Shell experience

Microsoft Windows Server experience

Salesforce experience

Good English language skills

Education

CCNA, CCNP, or CCIE certification

Tools

VMware

Hyper-V

Exchange

SQL

Job description

A leading cybersecurity company is currently seeking motivated computer and networking technicians to provide quality support for its products. The entry-level position involves troubleshooting customer issues through various communication channels. Candidates should have knowledge in network/IT security, Linux Command Shell, and Windows Server. This role offers opportunities for skill development and internal mobility, contributing to a dynamic team environment.