Hybrid Customer Service Agent - 6-Month Contract

G4S; Rotherham; Hybrid; GBP 24,000; Full time

Job summary

A leading security services company is seeking a Customer Service Agent for a hybrid role in Rotherham, England. The position offers comprehensive training and involves providing exceptional customer service. Candidates should have experience in customer-focused environments and excellent communication skills. This fixed-term position comes with opportunities for bonuses and numerous employee benefits, including training and development programs.

Benefits

Employee assistance through WeCare

Company pension scheme

24/7 health and medical support

Exclusive discounts on high street shops

Well-being support team

Qualifications

• Proven experience in a customer-focused environment.
• Excellent written and spoken English.
• Ability to adapt communication style for diverse individuals.

Responsibilities

• Handle telephone queries and provide information to customers.
• Communicate with customers and client departments effectively.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Excellent telephone manner

Ability to handle pressure

Strong communication skills

IT literacy

Team player

Attention to detail

Tools

Google packages

Job description

A leading security services company is seeking a Customer Service Agent for a hybrid role in Rotherham, England. The position offers comprehensive training and involves providing exceptional customer service. Candidates should have experience in customer-focused environments and excellent communication skills. This fixed-term position comes with opportunities for bonuses and numerous employee benefits, including training and development programs.