Hybrid Customer Operations Programme Lead

Grangemanagement; Manchester; Hybrid; GBP 45,000 - 62,000; Full time

Job summary

A leading housing association is seeking a Customer Operations Programme Manager to lead operational activities for the Home Ownership team. You'll focus on enhancing customer experiences through journey mapping and service improvement while managing multiple programmes effectively. This hybrid role in Manchester or London requires strong stakeholder collaboration and the ability to produce clear reports. The position offers a salary range of £48,987 - £61,234 per annum, depending on location, along with various benefits.

Benefits

Various benefits supporting lifestyle

Hybrid working model

Qualifications

• Experience managing multiple programmes simultaneously.
• Strong understanding of customer experience frameworks.
• Ability to produce insightful reports for performance tracking.

Responsibilities

• Lead operational activities for Home Ownership team.
• Coordinate and report on programme progress.
• Build relationships with key stakeholders for collaboration.

Skills

Customer journey mapping

Service improvement

Project governance

Strong communication

Influencing skills

Job description

A leading housing association is seeking a Customer Operations Programme Manager to lead operational activities for the Home Ownership team. You'll focus on enhancing customer experiences through journey mapping and service improvement while managing multiple programmes effectively. This hybrid role in Manchester or London requires strong stakeholder collaboration and the ability to produce clear reports. The position offers a salary range of £48,987 - £61,234 per annum, depending on location, along with various benefits.