Hybrid Customer Communications Specialist: Insurance Docs

NFU Mutual Group; Stratford-upon-Avon; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading Financial Services provider in Stratford-upon-Avon is seeking a Customer Communication Document Specialist on a 12-month fixed-term contract. The role involves designing and delivering customer documentation for a new policy administration platform, collaborating with stakeholders to meet regulatory standards. Strong organisational skills and copywriting experience in a Financial Services environment are essential. A hybrid work model is offered, spending 20% in-office and 80% remote.

Benefits

Salary up to £38,000

Annual bonus of up to 10%

25 days annual leave plus bank holidays

Pension scheme up to 20%

Gym membership contribution

Health and wellbeing plan

Qualifications

• Experience with transactional customer documentation in Financial Services.
• Ability to manage stakeholder feedback effectively.
• Knowledge of FCA regulatory requirements is beneficial.

Responsibilities

• Design and deliver customer documentation for a new platform.
• Collaborate with stakeholders on document creation and testing.
• Ensure documentation meets regulatory and brand standards.

Skills

Strong organisational skills

Stakeholder management

Copywriting

Attention to detail

Job description

A leading Financial Services provider in Stratford-upon-Avon is seeking a Customer Communication Document Specialist on a 12-month fixed-term contract. The role involves designing and delivering customer documentation for a new policy administration platform, collaborating with stakeholders to meet regulatory standards. Strong organisational skills and copywriting experience in a Financial Services environment are essential. A hybrid work model is offered, spending 20% in-office and 80% remote.