Hybrid Banking Admin & Customer Support

Edinburgh City Football Club Limited.; Dundee; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading organization in customer service based in Dundee is seeking an Administrator for a 12-month temporary contract. This role involves maintaining compliance standards, processing customer cases, and supporting a hybrid work environment. Candidates should demonstrate strong skills in risk awareness, efficiency, and proactive problem-solving. The position offers opportunities for growth and a supportive work culture, fostering diversity and inclusion.

Benefits

Flexible benefits

Access to shops and restaurants

Close to public transport

First class support and training

Growth opportunities

Responsibilities

• Maintain compliance processes and report issues.
• Meet customer needs related to standard products.
• Process cases and resolve customer problems.
• Organize and maintain correspondence files.
• Develop personal capabilities through training.
• Prepare standard data related to ongoing issues.

Skills

Solid risk and controls awareness

Efficiency with tight SLAs

Proactive nature

Ability to work under pressure

Job description

A leading organization in customer service based in Dundee is seeking an Administrator for a 12-month temporary contract. This role involves maintaining compliance standards, processing customer cases, and supporting a hybrid work environment. Candidates should demonstrate strong skills in risk awareness, efficiency, and proactive problem-solving. The position offers opportunities for growth and a supportive work culture, fostering diversity and inclusion.