Human Resources/Labour Relations Generalist

COMPASS GROUP CANADA; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global foodservice company is seeking a Human Resources/Labour Relations Generalist in London. This role involves coordinating HR activities including recruitment, onboarding, and managing employee relations. The ideal candidate will have a Bachelor's degree in HR, 3-5 years of experience, and strong interpersonal skills. Join us in a diverse workforce where you can make an impact.

Qualifications

• 3–5 years of progressive HR experience, preferably in a unionized environment.
• Solid understanding of employment legislation and labour relations practices.
• Experience in grievance handling and workplace investigations.

Responsibilities

• Coordinate and provide support on all HR issues including recruitment and training.
• Work closely with Payroll to address benefits and compensation issues.
• Support onboarding new employees and explain benefits and policies.

Skills

Interpersonal and communication skills

Problem-solving

Conflict resolution

Analytical skills

Ability to multi-task

Education

Bachelor’s degree in Human Resources or related field

Tools

HRIS systems

Microsoft Office Suite

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Compass One Healthcare is a premier healthcare company with 10,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 55 health systems across Canada. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, and Facilities Management. At the heart of its culture is a commitment to personal and professional growth, empowering every team member to learn, lead, and make a meaningful impact in the communities they serve.

Job Summary

Now, if you were to come on board as our Human Resources/Labour Relations Generalist, we’d ask you to do the following for us:

• Coordinate and provide administrative support on all HR issues including, but not limited to, recruitment, HR orientation, training, employee and labour relations, and performance management.
• Work closely with Payroll and Benefits department to address any benefits and compensation issues.
• Participate in recruitment and selection processes, including job postings, interviews, and onboarding.
• Support onboarding new Associates, explaining benefits and policies, and helping to complete all new hire paperwork.
• Provide guidance and support to managers and employees on HR policies, procedures, and best practices.
• Support labour relations activities, including leading the grievance process, providing contract interpretation, and preparation for collective bargaining.
• Conduct workplace investigations, ensuring fairness, confidentiality, and compliance with organizational policies and legal requirements.
• Administer performance management processes and support leadership in addressing performance or conduct concerns.
• Ensure compliance with employment standards, human rights legislation, health and safety regulations, and other applicable laws.
• Support development and delivery of training sessions on HR and labour relations topics.
• Collaborate with senior HR team members on policy development, workforce planning, and change management initiatives.
• Maintain accurate and confidential HR records and prepare reports for internal and external stakeholders as required.
• Assist our Occupational Health & Safety and Quality Assurance departments in ensuring units and associates adhere to the Company policies, as well as the Health & Safety and Quality Assurance provisions.

Think you have what it takes to be one of our Human Resources/Labour Relations Generalist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Bachelor’s degree in Human Resources, Labour Relations, Business Administration, or a related field.
• Minimum of 3–5 years of progressive HR experience, preferably with exposure to a unionized environment.
• Solid understanding of employment legislation and labour relations practices.
• Experience in grievance handling, contract interpretation, and workplace investigations is required.
• Strong interpersonal and communication skills with the ability to influence and build relationships at all levels of the organization.
• High level of discretion, integrity, and professionalism when handling sensitive information.
• Strong problem-solving, conflict resolution, and analytical skills.
• Ability to multi-task, often with competing priorities; ability to work autonomously without supervision
• Proficiency with HRIS systems and Microsoft Office Suite.
• CHRP/CHRL designation (or working toward it) is considered an asset.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.