HR Manager

Pacifica Group; Houghton-le-Spring; On-site; GBP 40,000 - 43,000; Full time

Job summary

A major appliance repair services provider in Houghton-le-Spring is seeking an experienced HR Manager to oversee HR operations. The successful candidate will manage HR functions, support recruitment, handle employee relations, and ensure compliance with UK employment law. This role is office-based and requires a CIPD Level 5 qualification, as well as a minimum of three years managing an HR team. The company offers a competitive salary of £40,000 - £43,000 per annum and a range of benefits including generous annual leave and employee discounts.

Benefits

30 days annual leave

Death-in-service benefit (3x salary)

Employee discounts via company retail portal

Monthly recognition scheme: cash prize draw

Complimentary appliance cover

Free on-site parking

Qualifications

• CIPD Level 5 minimum with 3+ years' experience managing an HR team.
• Strong understanding of TUPE and HR best practices.
• Full UK Driving Licence required.

Responsibilities

• Lead day-to-day HR operations and manage team.
• Support recruitment and workforce planning.
• Provide coaching to managers on HR policies.
• Handle employee relations and disciplinary cases.
• Conduct exit interviews and maintain HR databases.

Skills

Strong knowledge of UK employment law

Excellent verbal and written communication

Ability to handle confidential information

Team management

Fast-paced environment adaptability

Education

CIPD Level 5

Job description

HR Manager - Houghton le Spring

Salary: £40,000 - £43,000 per annum, depending on experience and qualifications

Location: Houghton le Spring - Office-based role (commuting required)

: Monday - Friday, 9am-5pm (37.5 hours/week) You may be required to work additional hours from time to time to meet the objectives of this role.

Join Pacifica and lead HR operations for one of the UK's largest domestic appliance repair companies. We are seeking an experienced HR professional to manage our HR function, advise senior management, and drive employee engagement. This role offers the chance to develop people management practices, support a high‑performing team, and make a visible impact across the business.

Key Responsibilities

• Lead the day‑to‑day HR operations and team management
• Support recruitment, workforce planning, and onboarding
• Maintain HR policies in line with employment law
• Provide coaching, guidance, and support to managers
• Manage employee relations, absence, disciplinary, and grievance cases
• Administer maternity, paternity, and parental leave processes
• Conduct exit interviews and track trends
• Maintain learning and HR databases

Requirements

• CIPD Level 5 minimum (and to have held this qualification for at least 3 years)
• At least 3 years' experience currently managing an HR team or department
• Strong, up‑to‑date knowledge of UK employment law, TUPE, and HR best practice
• Excellent verbal and written communication skills
• Professional, reliable, and able to handle confidential information
• Able to thrive in a fast‑paced, evolving environment
• Full UK Driving Licence required as the role will involve travel to other Pacifica sites as and when required, with possible overnight stays

Why Join Pacifica?

• Lead and develop a skilled HR team
• Shape employee engagement and development
• Make a visible impact in a dynamic, fast-growing organisation

Benefits

• 30 days annual leave (including 8 bank holidays)
• Death‑in‑service benefit (3x salary)
• Employee discounts via company retail portal
• Monthly recognition scheme: cash prize draw
• Complimentary appliance cover for your own home appliances
• Free on‑site parking

About Pacifica

Founded in 2003 and united under the Pacifica brand in 2005, we have grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core team of directly employed, experienced engineers, sales, and support staff, our services include repairs in and out of guarantee, warranty products, spares warehousing, and product replacement. Pacifica carries out over 370,000 domestic appliance repairs every year and employs over 200 engineers nationwide and over 450 employees on payroll. We are a carbon‑neutral company committed to reaching net‑zero by 2035.

Our Purpose: Keeping households running while protecting the environment
Our Vision: Caring for our customers' appliances for a sustainable future

Apply today if you are a proactive HR leader ready to drive strategy, engagement, and growth.