HR Journey Lead: ER & Process Improvement

Legal & General; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK financial services group is seeking a Journey Lead- ER to enhance HR advisory services. This role focuses on operational excellence, compliance, and fostering an inclusive environment. Responsibilities include leading HR teams, resolving complex queries, and designing HR policies. Ideal candidates should have extensive experience in HR service delivery and process improvement. Join a culture that values innovation and diverse perspectives, with opportunities for flexible working arrangements.

Benefits

Annual performance-related bonus

Generous pension contribution

Healthcare Plan for permanent employees

At least 25 days holiday plus public holidays

Electric car scheme

Discounts on products and services

Qualifications

• Strong understanding of HR service delivery and employee lifecycle journeys.
• Experience managing and improving HR processes across the employee lifecycle.
• Ability to manage competing priorities and engage senior stakeholders effectively.

Responsibilities

• Lead HR journey teams and act as a senior escalation point for complex cases.
• Oversee resolution of HR and payroll-related queries.
• Collaborate to deliver consistent, user-focused improvements to HR systems.

Skills

HR service delivery

HR process improvement

Data analysis

Continuous improvement methodologies

Inclusive leadership

Stakeholder engagement

Innovative mindset

Tools

MyHR systems

Oracle modules

Job description

A leading UK financial services group is seeking a Journey Lead- ER to enhance HR advisory services. This role focuses on operational excellence, compliance, and fostering an inclusive environment. Responsibilities include leading HR teams, resolving complex queries, and designing HR policies. Ideal candidates should have extensive experience in HR service delivery and process improvement. Join a culture that values innovation and diverse perspectives, with opportunities for flexible working arrangements.