Housing & Support Assistant: Front Desk & Safety

YMCA West London; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A prominent charity organization in Greater London is seeking a Housing and Support Assistant to deliver high-quality housing and customer service to residents. This role involves varied responsibilities such as reception duties, first aid, and ensuring safety within the facility. You will play a crucial role in welcoming new residents and addressing inquiries, all while contributing to a supportive environment. Join our team and help make a difference in the lives of those in need.

Benefits

Free gym access

Discounts from retailers

Free counselling services

Flexible work locations

Career development programmes

Family-friendly policies

Qualifications

• Strong customer service skills to assist residents and visitors effectively.
• Ability to handle emergencies and perform first aid.
• Excellent communication skills to address inquiries and concerns.

Responsibilities

• Provide top-notch customer service to residents and visitors.
• Manage reception duties, phone services, and mail handling.
• Ensure safety and well-being as the first aider and fire marshal.
• Conduct regular patrols and maintain the safety of the building.
• Address complaints and listen to residents' issues compassionately.

Skills

Customer service

First aid skills

Communication

Problem-solving

Health and safety knowledge

Job description

A prominent charity organization in Greater London is seeking a Housing and Support Assistant to deliver high-quality housing and customer service to residents. This role involves varied responsibilities such as reception duties, first aid, and ensuring safety within the facility. You will play a crucial role in welcoming new residents and addressing inquiries, all while contributing to a supportive environment. Join our team and help make a difference in the lives of those in need.