Housing Policy and Performance and Complaints Officer

We Manage Jobs(WMJobs); Cannock; On-site; GBP 32,000 - 37,000; Full time

Job summary

A local government authority in Cannock is seeking a Housing Policy, Performance and Complaints Officer. In this role, you will lead research, develop strategies, and collect data for performance monitoring. The ideal candidate will hold a degree and possess experience in policy management and an understanding of housing issues. This permanent position offers a salary of £32,597 - £36,363 and includes various benefits, such as flexible working hours and a local government pension scheme.

Benefits

Casual Car User Allowance

26 days holiday rising to 31 days after 5 years

Flexitime Scheme

Local Government Pension Scheme

Discounted Leisure Centre Membership

Cycle to Work Scheme

Free Car Parking

Qualifications

• Degree (or equivalent) in a related subject.
• Understanding of current housing issues and social housing.
• Experience of working in policy, performance or complaint management.
• Flexible and adaptable approach, with an ability to switch between tasks.
• Highly motivated self-starter, with the ability to plan own work.
• Ability to understand complex issues and communicate effectively.

Responsibilities

• Assist in the work of the Housing Services team.
• Lead on the research and development of strategies and policies.
• Collect robust and accurate data to monitor performance.
• Administer the complaint handling function for the Housing department.

Job description

Housing Policy, Performance and Complaints Officer

Grade G: £32,597 - £36,363 per annum

Post Number: CH031

Permanent - 37 Hours per week

Benefits to you

• Casual Car User Allowance
• 26 days holiday rising to 31 days after 5 years of continuous service
• Flexitime Scheme
• Local Government Pension Scheme
• Discounted Leisure Centre Membership
• Cycle to Work Scheme
• Free Car Parking

As Housing Policy, Performance and Complaints Officer the postholder will assist in the work of the Housing Services team, including leading on the research and development of new strategies, policies and procedures. They will collect robust and accurate data to enable the Housing Services section to effectively monitor performance in all areas across the department. Whilst also administering the complaint handling function for the Housing department.

Essential requirements for this role include:

• Degree (or equivalent) in a related subject.
• Have an understanding of current housing issues and social housing.
• Experience of working in policy, performance or complaint management.
• Flexible and adaptable approach, with an ability to switch between a variety of tasks.
• Highly motivated self-starter, with an ability to plan and undertake own work programme.
• Ability to understand complex issues and communicate to a wide range of audiences.

PREVIOUS APPLICANTS NEED NOT APPLY

To apply for this vacancy online please go to https://cannock.engageats.co.uk/V2/Login

Alternatively, please telephone [phone] or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail [e-mail] quoting post number CH031.

The closing date for receipt of completed applications is Friday 30th January 2026.

THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER