Housekeeping Supervisor

WGC Limited; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading outsourced hotel services company is seeking a Supervisor to support the housekeeping team. Responsibilities include improving room cleaning efficiency, managing team performance, and ensuring guest satisfaction. The role offers benefits such as life insurance, substantial training budget, and a healthy work environment, fostering diversity and inclusion. Ideal candidates will have previous experience in housekeeping and be committed to delivering high standards of service.

Benefits

Life Insurance

Discount Store with discounts from ASDA, O2 and more

Discounted hotels and flights

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Annual training allowance up to £10,000

Qualifications

• Previous experience in a housekeeping environment is preferred.
• Ability to deliver a high standard of service in a challenging environment.

Responsibilities

• Work to improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials required.
• Maintain strong working relationships within team and suppliers.
• Identify ways to improve Guest Satisfaction.
• Adhere to Health and Safety Policy.
• Recruit, train, manage and monitor team performance.

Job description

Overview

Novotel Liverpool, 40 Hanover Street, L1 4LN
Rate: £13.66 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Role overview

In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job
• If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Qualifications

• Previous experience in a housekeeping environment is preferred
• Ability to deliver a high standard of service in a challenging environment

Benefits

• Life Insurance
• Discount Store with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday
• Annual training allowance up to £10,000 for approved apprenticeships and accredited courses (including English, Maths, IT and more)

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215