Housekeeper- Swift Ward

Transformationunitgm; Stevenage; On-site; GBP 24,000 - 29,000; Part time

Job summary

A prominent NHS Trust is looking for a dedicated Housekeeper to join their team in Stevenage. This part-time role involves maintaining cleaning standards, assisting patients with food orders, and ensuring a safe environment. Ideal candidates will have strong communication skills and experience in customer service. The position offers 30 hours per week, contributing to high-quality patient care in a supportive environment.

Qualifications

• Experience in a customer service focused environment.
• Ability to work closely with all levels of staff.
• Training in food hygiene.
• Understanding of health & safety issues.

Responsibilities

• Assist in monitoring and maintaining cleaning standards.
• Ensure patients order food and assist with eating.
• Transfer and dispose of clinical, domestic and confidential waste.

Skills

Communication

Adaptability

Customer service

Organizational skills

Education

Basic general education – English & Maths

Job description

Main area Housekeeper Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 30 hours per week (10.30 hours a day) Job ref 361-7563033

Employer East and North Hertfordshire Teaching NHS Trust Employer type NHS Site Lister Hospital Town Stevenage Salary £24,465 per annum - pro rata Salary period Yearly Closing 29/12/2025 23:59 Interview date 09/01/2026

Housekeeper- Swift Ward

NHS AfC: Band 2

Here at East and North Hertfordshire Teaching NHS Trust

Our mission is:

Providing high-quality, compassionate care for our communities

Our vision to 2030 is:

To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Housekeeper who share s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will work as an integral part of the ward team and will be responsible for the co-ordination all patient/services in the ward area and for ensuring a clean, safe and comfortable environment.

The main elements of the role are ensuring the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patient needs, as determined by the ward sister/charge nurse

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Housekeeper assist in monitoring and maintaining cleaning standards on the ward and carry out spot cleaning and ensure spillages are dealt with swiftly and efficiently.

Ensure patients order food where necessary taking into account special needs and meal requirements. The post holder will provide eating assistance eg, cutting up of food and placing food within reach and prepare hot/cold beverages.

Carry out monitoring of service delivery especially related to cleaning, food, linen and the environment.

Transfer and dispose of clinical, domestic and confidential waste as per Policy.

The post holder will receive, welcome and guide visitors on arrival and assist with the induction of new staff.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

To ensure the delivery of cleaning, catering and minor maintenance, together with other specific tasks to meet individual patient needs.

Person specification

Qualifications / Training

• Basic general education – English & Maths

Previous Experience

• Work experience/Technical experience
• Experience/previous level of responsibility
• Clear & polite telephone skills and verbal communications
• Dealing with enquiries/complaints
• Ability to work closely with all levels of staff
• Adaptability, able to prioritise especially under pressure
• Customer service focused environmentPrevious employment within the NHS, hospital environment or hotel industry
• Training in food hygiene
• Training in cleaning standards/ small maintenance tasks

Skills

• Leadership, Organisational, Communication
• Motivation and initiative to work alone and within a team
• Able to organise and ensure that the environment is conducive to healthcare
• Confidentiality
• Flexible/adaptable

Knowledge

• Knowledge of Health & Safety issue
• Clerical procedures/ordering supplies
• Dealing with the public
• Patients nutritional needs
• Infection control issues

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

When you apply...

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [emailprotected]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H& [emailprotected] for support.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.