Hotel Staff

greene king; Darrington, Scunthorpe, Nuneaton, Godmanchester, Breckland District; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Darrington seeks Hotel Staff to provide exceptional customer experiences. You will greet guests, manage check-ins, handle enquiries, and ensure a safe, clean environment. Ideal candidates have a strong service mindset, attention to detail, and enthusiasm for learning. Enjoy competitive pay and benefits including discounts and training opportunities.

Benefits

Career development opportunities

33% discount on food and drink

Free employee assistance program

50% discount at Greene King Inns

Referral bonuses

Wagestream access

Retail discounts

Qualifications

• Willingness to learn and expand skills.
• Great eye for detail, ensuring every pint is poured to perfection.
• Passion for providing excellent service.
• Positive attitude and team player mentality.

Responsibilities

• Provide heartfelt experiences for customers.
• Meet and greet customers, check them into hotel rooms.
• Handle telephone enquiries and manage customer complaints.
• Ensure front of house is safe, legal, and clean.

Skills

Customer service

Attention to detail

Teamwork

Willingness to learn

Job description

Overview

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.The result: hotels with a unique sense of place that locals can feel proud of.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Hotel Staff, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.