Hotel Manager

Kew Green Group; Norwich; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hotel management company in the UK seeks a visionary leader to oversee operations at a busy hotel in Norwich. The ideal candidate will inspire their team to provide exceptional guest experiences while managing financial performance and compliance with regulations. Responsibilities include team recruitment, training, and ensuring exceptional satisfaction at every guest interaction. The successful candidate will benefit from a competitive rewards package and opportunities for personal and career development.

Benefits

Discounted hotel stays

Attractive retail and dining discounts

Free access to Leisure Clubs

Personal development opportunities

Mental health support programs

Qualifications

• Expertise in hotel operations and team development.
• Strong leadership skills to foster a positive work environment.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee the smooth running of daily hotel operations.
• Manage budgets and control expenditure.
• Recruit, train and develop hotel employees.

Skills

Leadership

Communication

Financial Management

Problem Solving

Customer Service

Innovative Thinking

Team Management

Job description

We are looking for a decisive, visionary leader to nurture the developing team at this busy 119‑bedroom hotel.

With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey.

This role reports to the Regional General Manager.

About the role

You are responsible for overseeing the smooth running of day‑to‑day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfactionand brand targets are met.

Duties include:

• Managing budgets and controlling expenditure
• Recruiting, training and managing hotel employees.
• Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team [e-mail].

About You

You are an expert in hotel operations, but what you’re best at is people. Whether you’re nurturing a nervous new start or developing a future star, you always know how to get the best from your team. You instinctively know when it’s time to step back and empower or when you must lead decisively, and you never shy away from a tough conversation. Providing clear direction to your HODs, you create a culture of ownership, where everyone is committed to achieve together.

An ideal candidate for this role should possess the following attributes:

• Strong Leadership: You motivate and inspire your team, fostering positive work environment by leading from the front.
• Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance.
• Team Player : Capability to recruit, train and manage a diverse team, fostering growth and development.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development.
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. If successful at this stage, you will then be invited to meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] — we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.