Hotel Guest Services Assistant Manager

Caledonian Leisure Ltd; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading holiday company in the UK is searching for an Assistant Manager to oversee hotel operations and ensure exceptional guest service. The ideal candidate will have managerial experience in hospitality, exceptional organisational skills, and a strong commitment to customer satisfaction. This role requires teamwork and the ability to motivate and lead staff. Benefits include employee discounts, company pension, and possible live-in accommodation.

Benefits

Employee discounts on holiday products

Company pension

Possible live-in accommodation

Free staff parking

Qualifications

• Previous experience in a supervisory or managerial role within the hotel industry.
• Strong organisational and time management abilities.
• Excellent communication skills with a collaborative approach.

Responsibilities

• Assist with the management of the hotel operation ensuring exceptional guest service.
• Lead, coach and motivate the hotel team.
• Resolve customer complaints promptly.
• Ensure compliance with Health & Safety practices.

Skills

Customer service skills

Organisational abilities

Time management

Teamwork

Communication skills

Job description

A leading holiday company in the UK is searching for an Assistant Manager to oversee hotel operations and ensure exceptional guest service. The ideal candidate will have managerial experience in hospitality, exceptional organisational skills, and a strong commitment to customer satisfaction. This role requires teamwork and the ability to motivate and lead staff. Benefits include employee discounts, company pension, and possible live-in accommodation.