Host(ess)

Boutique Care Homes; Burgess Hill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-run care provider is seeking a Host(ess) for their new care home opening in November 2025 in Burgess Hill. In this role, you will ensure a high-quality dining experience for residents, focusing on therapeutic diets and outstanding customer service. Ideal candidates should possess good relationship-building skills, positive work ethics, and knowledge of food hygiene. This position offers competitive benefits including a company pension and free team lunches.

Benefits

Company pension

Free team lunches

Free on-site parking

Free employee expert counselling

Refer a friend incentive scheme

Blue Light Card discounts

BCH quarterly recognition awards

Long service awards

Qualifications

• Good people skills and ability to build relationships.
• Positive work ethics and ability to organise effectively.
• Knowledge of Health & Safety regulations and food hygiene.

Responsibilities

• Greet residents and guests warmly.
• Ensure tables are set appropriately.
• Take food and beverage orders accurately.
• Maintain a clean and organised dining area.
• Communicate effectively with residents and families.

Skills

Good people & relationship building skills

Positive work ethics

Ability to organise and prioritise workload

Ability to work using own initiative

Full working knowledge of Health & Safety

Full working knowledge of Safe Food, Better Business Regulations

Basic Food Hygiene Level 2 or above

Job description

Type: Permanent - Full Time or Part Time

Join Our Team as a Host(ess) at Keymer Hall Care Home by Boutique Care Homes!

Brand new home opening November 2025!

Come along to our recruitment open day on Tuesday 23rd September, hosted at Kings Weald Community Centre, Burgess Hill! (contact [e-mail] for more information and to book your space)

Boutique Care Homes is a family-run care provider, we pride ourselves on providing compassionate care, with true family values, ensuring your loved one lives a fulfilled life, enjoying fresh, nutritious home-cooked food and a choice of activities and entertainment in their later life. Our team is dynamic and energetic, evolving with the times, ensuring safety and well-being come first, providing you peace of mind that your loved one is well cared for.

Company pension

Free team lunches

Free on-site parking

Free employee expert counselling & support from qualified advisors, 24 hours a day, 7 days a week

Refer a friend incentive scheme

Blue Light Card discounts

BCH quarterly recognition awards

Long service awards

Job Description

As a Host(ess) in our care home, you play a pivotal role in creating a warm, welcoming, and enjoyable dining environment for our residents. Your primary responsibility is to ensure a high quality of food and beverage service within the care home, with a focus on adhering to therapeutic diets, correct portioning of foods, and proper serving methods. By doing so, you contribute to providing an enticing dining experience that enhances the overall well-being of our residents.

Key Responsibilities

• Greet residents and guests with a friendly and welcoming demeanor.
• Escort residents to their tables and assist them with seating arrangements.
• Ensure that tables are set appropriately and are visually appealing.
• Take food and beverage orders from residents, ensuring accuracy and attention to special dietary requirements.
• Familiarise yourself with the dietary needs and restrictions of each resident.
• Ensure that meals are served in accordance with prescribed therapeutic diets and portion sizes.
• Maintain a clean and organised dining area, including clearing tables, sanitising surfaces, and resetting tables for the next meal service.
• Adhere to all food safety and hygiene protocols.
• Report any safety concerns or maintenance issues to the appropriate managers.
• Communicate effectively with residents and their families, addressing any concerns or requests promptly and professionally.
• Collaborate closely with kitchen team and other team members to ensure a smooth dining service.
• Having a one team approach to activities and lifestyle where all team members from all departments get involved in delivering activities to create a fun and vibrant environment for residents and team alike.
• Develop and maintain positive relationships with all residents, family, visitors and colleagues.
• Dress as per company policy, immaculate at all times.
• Provide an outstanding level of customer service.
• Communicate resident concerns, needs and requests to relevant team.
• Liaise with the care team concerning any changes in a resident’s dietary habits, especially where a resident refuses food.
• Complete mandatory training specified during induction and thereafter to ensure competence to fulfil the role.
• Attend team meetings and training sessions as required for better performance of duties.

Skills, Qualifications & Experience

• Good people & relationship building skills.
• Positive work ethics.
• Ability to organise and prioritise workload.
• Ability to work using own initiative.
• Full working knowledge of Health & Safety.
• Full working knowledge of Safe Food, Better Business Regulations.
• Basic Food Hygiene Level 2 or above

If you’re ready to make a difference and help us make a positive impact on the lives of our residents, apply today by submitting your CV!