Heritage Site Supervisor - Visitor Experience & Revenue

English Heritage Ltd; Twickenham; On-site; GBP 29,000; Full time

Job summary

A national heritage charity is seeking a Marble Hill Supervisor to lead the Visitor Assistant team, ensuring exceptional visitor experiences. The ideal candidate will possess strong customer service and supervisory skills, as well as excellent organizational abilities. This permanent position offers a salary of £28,949 per annum with various benefits including professional subscriptions, discounts, and career progression opportunities.

Benefits

Career progression in heritage sector

Professional body subscriptions

Free access to English Heritage sites

25% discount in shops and cafes

Enhanced leave options

Matched pension contributions

Flexible hours

Qualifications

• Experience in providing excellent customer service.
• Ability to demonstrate strong supervisory skills.
• Exceptional organizational skills.
• Strong interpersonal skills with visitors and colleagues.

Responsibilities

• Manage the Visitor Assistant team to deliver exceptional customer service.
• Optimize opportunities to generate site income and achieve performance targets.
• Ensure safety and secure management of site and assets.
• Fulfill duty management responsibilities, including weekend and holiday shifts.

Skills

Customer service skills

Staff supervisory skills

Organizational skills

Communication skills

Job description

A national heritage charity is seeking a Marble Hill Supervisor to lead the Visitor Assistant team, ensuring exceptional visitor experiences. The ideal candidate will possess strong customer service and supervisory skills, as well as excellent organizational abilities. This permanent position offers a salary of £28,949 per annum with various benefits including professional subscriptions, discounts, and career progression opportunities.