Helpdesk Supervisor - CAFM & Contract Delivery

Skanska; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading construction and development company in Cambridge seeks a Helpdesk Supervisor to oversee operations for the Royal Papworth Helpdesk. Your responsibilities include supervising the Helpdesk team, ensuring high customer service levels, and managing job cards. Strong skills in handling data entry, team collaboration, and contract management are essential. The role offers a chance to work in a diverse environment that values professional behaviour and innovative thinking.

Qualifications

• Ability to process a high-volume data input to a high level of accuracy.
• Responds well to on the job demands and pressure in a fast-paced environment.
• Ability to understand and apply contractual standards.

Responsibilities

• Supervise the Helpdesk Team operations.
• Provide administration and operational support to the Helpdesk team.
• Instil discipline & professional behaviours in the Helpdesk team.
• Support contract compliance.

Skills

High-volume data input accuracy

Ability to work under pressure

Understanding contractual standards

Self-management and teamwork

Job description

A leading construction and development company in Cambridge seeks a Helpdesk Supervisor to oversee operations for the Royal Papworth Helpdesk. Your responsibilities include supervising the Helpdesk team, ensuring high customer service levels, and managing job cards. Strong skills in handling data entry, team collaboration, and contract management are essential. The role offers a chance to work in a diverse environment that values professional behaviour and innovative thinking.