Helpdesk Operative

Sodexo France; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading service provider in Stoke-on-Trent is seeking a Helpdesk Operative to deliver exceptional support in a healthcare environment. The ideal candidate will possess strong IT literacy, a proactive approach, and excellent communication skills to effectively manage service requests and assist both patients and staff. This role offers competitive pay at £13.38 per hour, along with valuable benefits including mental health resources and opportunities for professional development.

Benefits

Mental health and wellbeing resources

Employee Assistance Programme

Free health & wellbeing app with virtual GP access

Discounts on high street brands

Retirement savings plan and life insurance

Full training and protective uniform provided

Cycle to Work scheme

Flexible working environment

Qualifications

• Excellent customer service skills and ability to handle complaints professionally.
• Adaptability and self-motivation essential for this role.
• Experience with handling sensitive information and maintaining confidentiality.

Responsibilities

• Receive, log, and process service requests efficiently.
• Contribute to a 24-hour Helpdesk and Reception service.
• Handle customer complaints and maintain call response times.

Skills

IT literacy

Strong team spirit

Excellent communication skills

Ability to stay calm under pressure

Proactive attitude

Detail-oriented

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Description

Healthy outcomes start with positive patient experiences.

• 26. 25 Hours a week / 4 On 4 Off / 2PM - 10PM
• £13.38 per hour
• Uniform Provided / Access to Blue Light Card / Sodexo Benefits
• 20 Days Holiday Per Year
• Location is Royal Stoke Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: ST4 6QG

Please take the time to read the attached job description

Job Introduction

Healthy outcomes begin with great patient experiences.

As a Helpdesk Operative at Sodexo, based in Royal Stoke Hosptial, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled administrative professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.

What you’ll do

• Receive, log, and process service requests efficiently.
• Contribute to a 24-hour Helpdesk and Reception service, performing operative duties as needed.
• Adhere to company policies and health & safety regulations.
• Support colleagues and Trust staff; assist with duties of other staff when necessary.
• Handle customer complaints; elevate to management when needed.
• Maintain call response times and process requests within service standards.
• Follow instructions and work within Helpdesk procedures.
• Focus on accurate data input and task allocation.
• Complete work records and report unresolved issues to supervisors.
• Manage difficult and emotional situations tactfully.

What you bring

• IT literate with knowledge of Microsoft Office (Word, Excel, Outlook).
• A strong team spirit and excellent communication skills
• The ability to stay calm, focused, and organised under pressure
• Embody and promote company values.
• Provide excellent customer service and handle complaints professionally.
• Act proactively, adapt quickly to change, and work independently.
• Maintain confidentiality and handle sensitive information appropriately.
• Demonstrate strong listening and communication skills.
• Be adaptable, self-motivated, and detail-oriented.

What we offer

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.