Hearing Care Assistant The Hearing Care Partnership · Greater London

The Hearing Care Partnership; Twickenham; On-site; GBP 27,000; Full time

Job summary

A leading healthcare provider in West London seeks a qualified Hearing Care Assistant dedicated to patient wellbeing and supporting hearing services. The role involves clinical tasks, patient interaction, and collaboration with local healthcare professionals. Ideal candidates have customer service experience and relevant qualifications. Competitive salary and a supportive work environment are offered.

Benefits

Commission opportunities

Qualifications

• Qualified as a Hearing Care Assistant with relevant experience.
• Ability to work in a customer-facing healthcare environment.
• Full UK driving license and eligibility to work in the UK.

Responsibilities

• Carry out otoscopy and Tympa-based assessments.
• Deliver Pure Tone Audiometry (PTA) screenings.
• Support patients with empathy and clear communication.

Skills

Qualified Hearing Care Assistant

Customer service experience

Empathy

Communication skills

Education

GCSEs in English, Maths and Science (grade C or higher)

Job description

Overview

Join our Team and Make a Difference!

At The Hearing Care Partnership we’re redefining the way people experience hearing care. Rooted in empathy, professionalism, and genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. We’re inviting a passionate and qualified Hearing Care Assistant to join our team in West London. If you're committed to patient wellbeing and looking to be part of a company that invests in people as much as it does in innovative care — we want to hear from you.

Why Join Us

• Salary: Up to £27,000 per annum (depending on experience) with commission opportunities.
• Hours: Full-time (Mon–Fri) working across our practices in West London, covering the Twickenham and surrounding areas.
• Environment: Friendly, supportive, and people-focused
• Impact: Be part of something meaningful — improving lives through better hearing

About the Role

As a Hearing Care Assistant, you’ll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair.

Clinical Duties

• Carry out otoscopy and Tympa-based assessments
• Deliver Pure Tone Audiometry (PTA) screenings
• Conduct hearing aid reviews and routine maintenance
• Perform ear wax removal (microsuction, irrigation & manual)
• Take aural impressions
• Support patients with empathy and clear communication
• Work under the guidance of an HCPC-registered Hearing Aid Dispenser

Practice Engagement & Development

• Assist with team training and cross-referrals
• Build partnerships with local GPs, pharmacies & communities
• Help manage appointment scheduling to maximise the HAD’s time

Operational Responsibilities

• Maintain high standards in line with healthcare regulations
• Ensure Health & Safety compliance
• Represent THCP with professionalism in both appearance and conduct

What You’ll Need

• Qualified Hearing Care Assistant
• Previous experience working in a customer facing environment and in a healthcare setting
• GCSEs in English, Maths and Science (grade C or higher)
• A full UK driving license and the ability to travel between locations
• Eligibility to work in the UK, and availability for the specified days

If you're ready to elevate patient care while enjoying a flexible, fulfilling role, apply today and become a vital part of our team!

Equality & Diversity

We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome. We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role