Hearing Care Assistant - Bishop Auckland and Hartlepool

Scrivens Limited; United Kingdom; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading hearing care provider is seeking a Hearing Care Assistant in Bishop Auckland and Hartlepool. The role focuses on customer service and assisting Audiologists with hearing care. Ideal for a compassionate individual, the position includes full training and development opportunities. Competitive salary and benefits offered, along with flexible working patterns.

Benefits

Full training and development

28 days annual leave (pro‑rata)

Generous staff discount scheme

Qualifications

• Friendly, patient-focused approach.
• Confidence in using technology and handling equipment.
• Willingness to learn and undergo training.

Responsibilities

• Assist with hearing screening and pre‑consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide advice on hearing aid care and maintenance.
• Deliver ongoing customer support, including follow-up appointments.
• Maintain accurate customer records and handle administrative tasks.
• Contribute to the smooth running of the service.

Skills

Excellent communication skills

Organisational skills

Problem-solving abilities

Patience

Education

Full clean driving licence

Job description

Hearing Care Assistant - Bishop Auckland and Hartlepool

Join to apply for the Hearing Care Assistant - Bishop Auckland and Hartlepool role at Scrivens Opticians & Hearing Care.

About The Role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on—from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

Responsibilities

• Assist with hearing screening and pre‑consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow‑up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme

Seniority Level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Retail